Trip.com
Hotels
Latta Hotels
Latta Holiday Inn Express Hotels

Latta: 2 hotels found

Recommended
Price
Star Rating
Guest Rating
Distance

Latest Reviews for Latta Hotels

Holiday Inn Express & Suites Latta

Holiday Inn Express & Suites Latta

4.6/5100 Reviews
Hello, I had just stayed at the Holiday Inn Express and Suites in Latta SC, and check in experience was unpleasing. First, I tried calling the hotel all day to notify about my late check in(I was supposed to arrive at 11pm due to travel Delays and the only way to notify was to call the hotel because the window to place an updated note online was closed). I tried all day and got a busy signal and ended up placing a ticket with IHG. I received a call from Tarra/hotel around 8pm? Who confirmed my reservation and that their phone wasn’t working, she also added that “they weren’t trying to avoid my calls”. I have requested that that bedding for pull away sofa would be ready for us in the room prior to check in at 11pm as we will be tired coming in, asked for pillow if it would be in the room. Tarra confirmed all would be there. Once we arrived at 11, I wasn’t greeted as Diamond Elite member at the front desk. I was handed over the bedding for the pull out sofa right there, and bed sheet had buggers on it?? It was looking like someone used it before and I was given it as a second hand.?? I asked the lady(Tarra) if it was washed she confirmed that it was, when I re-checked it looked dirty had buffers on it. Then she gave me a nicely folded linen. I have asked if pillows for the pull out sofa was in the room She has confirmed it was. When I came into the room, there were no pillows in the room for the pull out couch. Additionally there were only 2 bath towels in the room, but we clearly had room Reserved for 3 people. I have spoken to Tarra prior to check in on the phone but yet, the hotel failed to prepare things needed for our night., considering the fact that I have been a dedicated Holiday Inn guest and the diamond elite member. Look, if phones aren’t working all day and customers can’t reach the hotel, and staff is just chill about it, what kind of customer service is it? Have staff tried to fix/report the issue? Post a message on their fb account!? There is no notification if guest would arrive to hotel only to Find out that hotel is closed..

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.