Premier Inn Edinburgh A7 (Dalkeith)

Excellent service from all staff including check in and breakfast. Nothing was too much trouble

The rooms are up to the normal standard but both the hotel and restaurant are badly under-staffed with resultant service problems. The same guy checked us in at the hotel, opened up the restaurant, seated customers, took their food orders, ran the bar, served the food, cleaned the tables, and took the money. It's not his fault - he told us he was taken on as a receptionist! There were just 2 people on duty to cover all these different roles across 2 buildings separated by a big car park. Clearly management have a lot to answer for here. The menu is a slimmed down version of what other Premier Inns have to offer and the bar has no draught beer taps. Everything on offer is the absolute minimum, and unfortunately the staff get all the criticism where the real problems lie with management.

Where to start. We were not informed that the attached bar restaurant was being renovated until the day we arrived. Went in for food (limited menu) and was given a microwave chicken curry. The rice was still clumped together and it wasn’t hot. The hotel itself was hot due to no air conditioning which we were informed had been broken for a few days and there was no sign of being fixed anytime soon. ( A fan was offered ). This during Scotlands only heatwave. We asked for the room to be given a clean after cpl of days which they did half a job,yes bed was made and towels changed. But not taking dirty cups away, but leaving clean cups next to them ?? Overall not worth the money. Uncomfortable nights sleep.

Horrible old hotel in the middle on nowhere with poor dining facility. Nothing near by so stuck using their horrible restaurant. £200 a night, for what shoudl not have cost more than £50 - never again will I stay at a Premier

Travelled from Troon to Dalkeith and didn’t arrived until gone 6.00pm, and quite tired. Our Premier Plus room was on the second floor and no lift. However Aiden who was on reception helped us with our case as we don’t travel light when away. Thank you Aiden. Our room was well equipped, spacious and airey. We had paid for breakfast and Angie was over the car park in the Esk. Not a buffet but cooked to order, and very good. Stayed for 2 nights. On booking out Angie was on reception. It appeared she was the manager, and the way she worked I can understand why. Lovely stay, thank you Angie and the team. .

Don't bother the food was absolutely terrible and the noise of other guests woke us up during the night and early hours of the morning. We had to inform reception So expensive to stay too Some staff were helpful Rooms were clean and wheelchair accessible