W Las Vegas

房間非常大，環境非常好

Nothing wrong with it except expensive

The front desk is so long and has many workstations. No matter day or night, no matter how many guests are waiting in line to check in, there is basically only one employee to assist. When I checked in on site, I was forced to pay more than 600 dollars. The front desk staff was very arrogant. Even if I could communicate in English, she could not explain to me the specific reasons for the extra charges, and kept emphasizing that I had to pay more. After contacting Ctrip customer service, the customer service tried their best to contact the hotel every day, but the phone of the hotel reservation department could not be connected for many days. The email was not replied until several days later, and they were still talking about other things and kicking shoes back and forth. Finally, they said that they didn’t know why the extra money was deducted, and now they can only wait for the refund and check the bill. I encountered this kind of thing on the first day of coming to Las Vegas. The subsequent lack of contact and kicking the ball throughout the entire Vegas trip was very angry and I would not stay again. The floor booked for peace of mind is a little more expensive than the ordinary room type. After checking in, I found that it was a family connecting room. Sitting in the living room, I could hear the TV and talking in the next room, and there was no prompt on the booking page.

A typical five-star hotel, it is indeed much better than the four-star hotels like **Mandalay Bay. The suite has two toilets inside and outside, which is rare and very convenient.