sato358
December 31, 2024
We paid about $70 for the accommodation through Trip.com.
After arriving at the hotel, we paid $110, including the $250 (deposit) we had been told beforehand and the $31.75 we paid on arrival.
Because the room we had reserved was not available, they charged us $78.25 ($110-$31.75) as a cleaning fee, making it look like we had upgraded for free.
However, after our third protest, we asked them what the cleaning fee was, and they admitted that they had made a mistake and refunded it to us.
Please be careful if you are charged a cleaning fee.
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