Courtyard Las Vegas Henderson/Green Valley

This review has been delayed given we were never sent a survey from Marriott to comment on the experience (in all likelihood the hotel deleted our email from the folio to prevent it from happening). We got into town a day earlier than expected for our wedding and selected this hotel for the additional night. As a hotel manager myself, I am very familiar with locking procedures on not only guest rooms, but the perimeter doors as well. There were no working security cameras at any point of entry nor a safe in our room. Nothing was secure about our stay. Our room was robbed shortly after we had gone out for the evening, and our wedding rings were among the things stolen. Upon discussing this with the general manager in the morning, we were given a business card and a "sorry", with no attempts to follow up. The lack of empathy and ownership of the issue was shocking. Given the severity of the situation, even the slightest bit of support would've been appreciated so much. We were shuffled off without any resolution on the manager's part and our request to simply get a lift via the hotel shuttle to our next hotel was denied, simply because it wasn't their policy to do so. Again, from my perspective as a hotel manager, this falls short of any type of service recovery by its lack of flexibility and care for the guest. The dismissiveness was incredibly offensive on an already difficult stay. I don't know if the GM from October is still there but I would highly advise the franchisee review his performance. Miraculously we actually managed to recover the rings through some resourcefulness and the man arrested for breaking into our room was charged and released a couple days ago, after serving 8 months. At this time we are considering further legal action against the hotel. For the average guest we don't expect you to have the same experience. All the same, without the safety implements or the competency of a staff that has security in mind, I can't with good conscience ever recommend this hotel to anyone. And it appears, based on more recent reviews, that safety remains a concern even after the renovation. Please steer clear.

The only negative was the main entrance was closed and it was not easy to find the entrance.

Room was nice, clean, and comfortable.