SpringHill Suites Las Vegas Henderson

Friendly staff and great location. Breakfast included (gets busy). Ample amount of parking.

I've been to many SpringHill Suites around the US, and there's nothing very special about this one. In fact, at best, this one is really average to below average. Same old cookie cutter SpringHill design. I was in a quiet room on the top floor, with all the normal amenities. However, I noticed that the TV system is older, screens smaller than what I typically expect these days, and not much HDTV technology (somewhat blurred images from an analog cable). Also, the bathroom is older version, with plastic shower curtains, and not glass or acrylic like the more modern hotels. The shower water pressure, however, is excellent! The towels are decent. Everything is very clean, but pillows could be updated. You have to register your car to park in the lot. Breakfast is definitely "just OK". Coffee is good, but hot food is, for sure, not anywhere as good as Hampton Inn. Breakfast service of the buffet, was excellent! I could write more but suffice it to say, I didn't totally enjoy the breakfast experience. Last, when I registered on arrival, there was only one person at the front desk, and a line of 5 people waiting. Not good. Very friendly however.

This was my 2nd stay at this hotel in 2 years and I was so glad to see Tofi managing the front desk again. She's the epitome of one who provides excellent customer service by greeting guests with a friendly hello and ensuring that my requests were accommodated. Having driven from Texas for 17 hours and running into a few obstacles along the way, we missed our 3pm check-in and didn't arrive until approximately 8:30am the next day. When I walked through the hotel entrance with 0 hours of sleep, Tofi was a welcoming sight and she assured me that we were checked in and thoughtfully reminded me that breakfast was still being served and to make sure that I got me something to eat before it shut down. Another example of her outstanding guest relations aptitude is when she realized my hands were full from receiving a Door Dash delivery and she offered to help and also suggested the use of a luggage cart that I totally forgot about. Her professionalism, and genuiness in wanting to make a guest feel comfortable is very apparent and appreciated. She in my opinion is a model employee and deserves to be recognized, especially during a time when receiving just good customer service is almost a lost art where employees appear miserable and despise having to help a customer as if it's an inconvenience when that's what they were hired to do. It's very refreshing to know that there are still people like Tofi who takes pride in her job and is a very positive representative.

Balance and Value if you are in a family trip The check in was easy, the lady at the desk for our late check in was extremely kind and helpful. The room was clean AC was on point and the included breakfast was well balanced. The room was clean and everything looked sharp.

This is an older Springhill Suites. The rooms were dated, worn and had an older pull out mattress sofa bed vs the newer trundle. The bathroom was old, the TV service cut in and out. The front desk staff were hardly there and the back exit door stopped working with the key card halfway through our trip which was super inconvenient. Would likely not stay at this property again.