Viva V Samana by Wyndham, A Trademark Adults All Inclusive

Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.

This is now my 3rd visit to this Resort V Samana visit June 13th to June 20th – Room 6105 / B721962 V Samana visit November 13th to November 28th – Room 4102 / B753093 V Samana visit October 13th to October 26th – Room 4126 / C56281 This is my 3rd visit to this Resort and will not be my last. Once again, I had a fantastic time. Meet some great people. The Employees are great. These are some of the Employees that stand out. Francisco - Mar y Fuego - thanks for taking good care of me Wilfredo - Beach Bar David - Bar / Disco Gloria - Beach Operation (if you read this review, I hope you had fun with your Mom) Keidy - Pool Server Connie - Animation Uli - Animation - Party Animal Number 1 Marcel - Animation Roberto - Animation Adonis - Bungalow Buttler Elain - Breakfast Server Yeury - Server Gladi - Server Christian - Server Josue - Bartender makes best Gin Tonics Eudy - Bartender Carlos - Fusion Luisa - Fusion A special thank you to Rezzak the Excursion Manager. He is the major reason why I will be back. He is truly a great ambassador of this Resort. Rezzak embodies what great Hospitality looks like. He truly is a great asset to the Resort. Thank You for taking so good care of me. Much appreciated. From 2nd visit: Once again, I had a fantastic time. -------------------------------------- From 1st visit: I selected this Hotel because of Adult Only. My Stay was fantastic. Next time I want to stay in a Bungalow. Gema made my transportation arrangement and both drivers were nice guys eager to tell me about the place they live. The Driver that drove me to the Hotel made a stop at an overlook. From there you could the see the Ocean and Beach below. Making a Reservation directly with the Hotel was easy. I was able to pick 2 Spa treatments and 2 Excursions. Unfortunately, the Ziplining was cancelled and instead I did the Boat Tour. I am glad that it was cancelled. I had so much fun on this Boat. We saw a lot of cool things and learned about the History of the area. I had a great time. The check in process was very straight forward. They explained to me where what is and to use the App to navigate the Resort. I got a nice Welcome drink. Since My room was not ready yet. I walked around to check the place out. The Lobby is a great place to hang out for a while. The App is a very cool thing and very convenient It has all the information you need but rest assured that if need assistance Hamid and Juan can help you or anyone else at the Front Desk. With the App you can make your own Reservations at any of the Restaurants. You can plan activities etc. I had dinner at every Restaurants twice except Fusion. It’s a nice Restaurant but if I can sit outside and enjoy my Meal, I prefer to eat at Mar y Fuego and Mediterrenas. The food is very good at any of the Restaurants. The Buffet Restaurant has a great variety of food. Anything you can imagine they have. Fresh fruit, fresh great tasting pastries, a Salad bar, cold cuts, Pizza, Bread. It’s just a great