Occidental Las Palmas

This hotel is very smart, first impressions are good, the room nice and the bed is huge. The jacuzzi is broken, they are still advertising it as a facility. No one contacted me to say this was the case and suggested a refund if this was not to my liking, which it wasn't. However, I did luck out as they let me use the facilities at Santa Catalina just over the road. Far superier. I was told on Thursday there was a dance on the floor above me, I was on 7 th, dance on the sun deck 8th floor, until late on the Friday and Saturday. I wouldn't stop anyone enjoying themselves, so I accept it, but why was I not told before arrival and offered a refund as soon as they knew. It was like a hurd of elephants stomping. Kids sitting on the stairs, people screaching loudly. Like having a full blown nightclub in your room. It seems it happens often, I was there for 6 nights, and it happened on 2 nights. The noise was deafening in my room and continued at that volume until midnight. I was told it would stop at 11 pm, so sat in the lobby until then. It continued past 23.00 and 23.30 as I had no idea when or if it would stop. i got very upset, especially knowing the next night would be even later. Goodness knows when it would end. Took my bedding to the lobby and tried to sleep there What I bought was room to sleep in, a roof terrace and jacuzzi. 1 out of 3 Sme because the breakfast was really good with different stuff every day The room was clean and well equipped, and the staff were lovel

We stayed in the hotel for 7 nights, while visiting Las Palmas for a week. We chose it on the basis of recommendations/ratings. The bedroom was good, very comfortable super king sized bed (we requested an upgrade), clean and tidy. Very quiet, despite overlooking police station/main road. Bathroom is open plan into the bedroom which isn't for everyone (lack of privacy, especially with toilet). Also no bathroom fan. Shower water pressure wasn't great, also leaked and caused puddles, but this was largely fixed after we reported it (not fully fixed I should add, possibly a problem throughout the hotel?) Staff were friendly, particularly those on reception who also helped us with some inquiries around transport, restaurants, etc... Breakfast good, a wide range of foods and drinks including the chance to request something bespoke eg omelette. Skytop/rooftop bar wasn't open when we went (the space was, the bar itself wasn't) but you can take your own drinks up which is great. There was a salsa night one night, which was fantastic (didn't join in, but observed). I suspect they run a few events like this during the summer. The location was its only real downside for us, but you can't fault the hotel for that as we maybe just chose the wrong spot. To access decent restaurants / 'life', you either have to bus it or walk 20 mins in either direction. Ideally, we'd prefer to be maybe 10 mins walk to a busier spot. The port, which IS walkable, has some good restaurants but your best bet is to bus it to the old town (Vegueta) where there's much more life, and some truly beautiful buildings. Buses are very easy and reliable though, so a small complaint. Visited the aquarium too, highly recommend. And Maspalomas.