Home2 Suites by Hilton Laredo North

Good hotel Comfortable hotel in new condition, good breakfast buffet. Would stay there again.

No Hot Water I choose Home2 Suites because I am familiar and content with the standards. This stay was not good, there was no hot water until about 3:45 PM on Saturday and the excuses and lack of attention by the staff was just unexpected and truly disappointing. I called the front desk about 11:40 AM and they were aware of the problem. I was told the engineer was on gis way back to deal with the issue he thought he had fixed. At 2:30 PM I called the front desk again since I had not heard back. I was told that the engineer informed them that the hot water would be back between 4 - 5 PM. At 3:45 PM the maintenance staff knocked on our door. I was in town for an event that I missed due to this. I am disappointed in the extreme lack of communication, I could have made plans and arrangements to have a shower and make it to the event. They should have informed us instead of me having to question the situation. Also, when the engineer returned, they should have informed the expected time of there being hot water. I am very unhappy with this stay.

Great location! Rooms reflect cleanliness and good maintenance. Will definitely return to this location. Friendly staff is always a plus too! I travel with my elderly mother thus I appreciate ADA room availability!