Shangri-La Mactan, Cebu

Very beautiful sea view, the room is not big and relatively old, but the service is very good, the hotel's Chinese restaurant is not expensive, the taste is also OK, but a little hot, other no problem

I had high expectations because there were a lot of good reviews about the facilities, but I guess my expectations were too high. The room was big, the bed was big, and the furniture was old-fashioned. The water was okay, but when I turned on the hot water, there was a lot of rust. The shower filter that I replaced turned brown right away. In the evening, they would come around and ask if there was anything missing, such as towels and washcloths, and give me more. That was good. I guess I had too high expectations for the pool facilities. There was a lot of moss in the water at the top and bottom, but no one cleaned it up, and they just grabbed it when guests got their hands on it. There are several large pools? There is one on the wing. I think Solea has much more variety, more, and better pool facilities. It was expensive, but I booked it because of the fish, and there were a lot of them and they were really good. If you go out a little, you can see Nemo, and it was fun to watch the fish. I don't know if there was a lot of breakfast. I guess it was because there were so many options. The bread was delicious and the mango ice cream was delicious. They made balloons for the kids in the morning and gave them octopus dolls when they checked in, so they really liked it. The small kids' club is free, and there are free crafting and experience activities every day. When I signed up for the membership, they asked if I could do canoeing or something or choose a kids club, so I chose a kids club, but I was too young and too old to do it, so I signed up in a hurry on purpose... I was disappointed... The thing I remember is the fish... Nemo.

Wonderful stay experience

The entire hotel was so big that it was impossible to walk around it! Also, all the facilities were very clean, the staff were warm and the atmosphere was lovely, and we were very satisfied! And then, while we were relaxing in the bar at night, fireworks suddenly started going off, which was a great experience that got us all excited!

First of all I stayed at Shangri-La for the first time My previous 6 visits to Cebu stayed at another 5 star planted xx resort I came to stay because I saw Shangri-La's reviews are very high I didn't know that I was so angry that I lived there This time I went back to Cebu for only one night because my main trip was in Bohol Spent hk$2200 to stay one night in the most ordinary city view twin room Once checked in, the front desk has asked if there is an extra charge for the sea view Thinking to experience the main room comfortably can Don't pay too much attention to the landscape Attempting to apply for an hour late check-out he said not so half an hour nor so helpless Turns out the hotel is so strict maybe too many people stay Somehow entering the room was an extra bedroom with 3 beds I felt super uneasy And the room has been very small plus bed after is the original completely no space A bit scary I 2 people do not understand why 3 beds Originally I was happy to shoot into the room unboxing but the room was super old with yellowing along the curtains I immediately felt like living in a Hong Kong holiday camp Room light switches are not uniform If you want to turn off the lights look around for light switches The room is not equipped to speak of Audio Coffee machine of course all without I went to the hotel dinner buffet for 28xx peso Drink hot coffee and tea for free, add ice to charge (but breakfast buffut plus ice does not have to pay extra) This hotel than I feel very realistic every location is looking for a charge When you are eating buffet there will be a separate charge ice cream counter placed in the middle Finally I requested the front desk to clear the extra bed and replace the shower curtain I still remember the male front desk looking super naughty After clearing the bed the furniture does not move very messy Finally to sleep in the room is going to hear the sound of the air conditioner unit But normally acceptable but when sleeping sleep on a pillow is going to hear the noise of the grandfather is not able to sleep tried to use 10 minutes really can not sleep can not sleep eventually I was to call the front desk to complain and then find Trip.com to help me complain finally spent an hour more time to change the room for me The process trip.com is really responsible, he is constantly helping me follow up, then he also called me to ask if I changed the room, I said not yet any news he said that actually the efficiency is really slow, finally when changing rooms the manager came up, the manager attitude is very good, he kept saying sorry sorry, I told him what happened today, followed by the manager saying that this is actually okay to check out a little later, unless you are going to check out at five or six before you have to charge separately so I don't understand why the person at the front desk would be a complete sayno? I don't know if it's because I don't pay extra for room changes or if it's a problem that I'm Chinese, but if I only stay for one night actually a big half of my trip is very bad, so I'm bound to not stay again Basically the hotel is already very old in the room all floors can hear very loud d machine bad sound really not a name brand to call good The only better thing is its landscaping and facilities more a family is suitable But if you want to relax and casual is definitely not suitable for this price This is the first time I have complained so seriously about a very bad hotel experience

Even though I booked the Premium Ocean Wing, I was told I had a garden view. I don't know if the wording here is wrong, or if Shangri-La Hotel wants to improve the room grade, but I was upgraded to the Club Floor for 8,000 pesos x 2 nights. The view was awful, and even though they said I could see the ocean, I only got a glimpse. I will never come to Shangri-La Cebu again.