Holiday Inn Express Lapeer

I had come up from Florida, on my way to Petoskey Michigan. I have started staying in IHG Hotels. Weather was bad, so I was stuck in Lapeer. It is not close to hwy 69. but I booked a room and asked for the quietest they had, was told no problem. I get there and was given a room on first floor at end of 1st floor #102 right next to stairway from end of building. All was good till guest above showed up while I was trying to sleep. I have sleep issues, and they were told of that issue. Next thing I could hear every time some would walk with the floor creaking and heavy walking. It was late and I was just hoping it would be a short time, and they would go to bed. They were up and down throughout night. I was woken up early to hearing water running sound. And room above noise again. Headed to noise of water coming from bathroom and it was pouring down through vent fan above toilet in ceiling and had whole bath area deep in water. Ran to front desk and told attendant about night and water, not sure if it was toilet above or wherever? The front desk person apologized and said he would let manager know and get me some sort of compensation. And with that I agreed to wait storm in northern Michigan out in another room #318. never heard from management and saw manager a blond woman at the breakfast and asked about the compensation I was told, and she replied that she needed to review emails. Checked my credit card and they had billed full amount and NO RESPONSE FROM MANAGEMENT. THIS WAS MARCH 28TH I ARRIVED AND NEVER HEARD A THING, NOW 30TH. Still stuck another night. (3 nights total) I went to front desk and tried to speak with manager. not to be found! It seems customer service and wanting loyal customer base doesn't matter to an unqualified ran Hotel. I had planned on staying in area for a month till my house was ready I was waiting on in area was delayed. I am a retired owner of 3 businesses. She would be fired under my watch and my customers would be treated well with a real customer service response. I would want them to stay at all our hotels and when in area stay at Lapeer. CUSTOMER BEWARE!!!!!!. THEY JUST CARE AT THIS LOCATION WHICH SEEMED SLOW YOUR MONEY WAS THE MOST IMPORTANT. MANAGEMENT IS SAD, POOR. DO NOT CARE.

Absolutely amazing guest service! Several extended family members were spread through out several rooms and all of us received stellar guest service!

convenient and clean

Its convenient and the staff is always so helpful. And the breakfasts are great.

Wonderful night away My husband and I went for a relaxing night away. We booked a king suite with hetted tub. The room was nice and clean. The bed was very comfortable. The only downfall was the jetted tub was kind of small for my husband and I due to him being 6'1". The breakfast was wonderful with plenty of options. The service was outstanding.

Stayed the weekend in my own room but with a group of geocaching ladies in other rooms. My only glitch was an issue with the third party payment (I used points) which was resolved as quickly and professionally as possible. Very nice accommodations - modern furnishings - shades instead of curtains, keurig (wish there'd been some hot chocolate kcups as an option!) toiletries, no carpet which is so much easier to keep clean! Hot breakfast was great - nice looking pool though I didn't get the chance to use it. Our group used the meeting room which was nice but a little small for our needs but we were allowed to overflow into the lobby which worked out well. If I ever find myself in Lapeer again I will choose to stay here again!