Mulan·Yue Hotel Reviews
Mulan·Yue Hotel
Building 6, Pengda Trade City, Huachu Market, Lanzhou, Gansu, ChinaView Hotel Details
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Mulan·Yue Hotel Guest Reviews
4.4/5
425 review
Verified reviewsLocation4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(425)
Positive reviews(407)
Reviews with photos/video(57)
Offers pick-up/drop-offs(111)
Close to airport(45)
Large rooms(41)
Easy to get around(38)
Classy environment(31)
Friendly front desk staff(25)
Perfect for business trips(16)
Poor air conditioning(9)
Negative reviews(18)
Guest User
Cozy Queen Room
Stayed in Sep 2022
Solo travelers
1 review
Posted on Oct 4, 2022
15 minute taxi from airport. Comfortable bed. Smelt smoke from other rooms. Recommend a visit to movie set nearby.
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨!
Isa in 中国
Light Luxury Queen Room
Stayed in Jul 2022
Travel with friends
57 review
Outstanding
Posted on Jul 9, 2022
The hotel is conveniently located near the airport. I was happily surprised by how large the room is. The staff was very friendly and check-in was done in less than 10mins.
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Superior Triple Room
Stayed in Dec 2022
Family
10 review
Posted on Jan 8, 2023
Very average. Nothing special, just a place to sleep. Many things broken in the room. No place to get food.
Response from Property: 尊敬的顧客您好！非常抱歉給您帶來不好的體驗，在住期間遇到相關問題時您可以聯繫酒店前台，第一時間幫您解決，附近吃的較少，可以點外賣也是比較方便，真誠期待您的再次光臨！
Szymanski
Cozy 2-bed Room
Stayed in Jul 2022
Travel with friends
7 review
Very Good
Posted on Jul 25, 2022
Hotel is clean and OK in general.
Main reason we picked it is that its location is 25 RMB taxi ride from airport while we had an overnight layover, but wanted to avoid staying in Lanzhou that had covid outbreak.
There is not a lot to do around the hotel, but there is a themed park with small lake and few restaurants, and also glamping area - all located around 20 RMB taxi ride away.
Consider this as convenient hotel if you are changing flights overnight and not enough time to experience Lanzhou.
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Stevenniuniu
Cozy 2-bed Room
Stayed in May 2022
Business travelers
4 review
Outstanding
Posted on May 15, 2022
Very good, very close to the airport, considerate service, car pick-up and drop-off, very cost-effective, very clean, new facilities, very good experience staying here, will come again next time.
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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Anonymous User
Light Luxury Queen Room
Stayed in Apr 2022
Business travelers
4 review
Very Good
Posted on May 2, 2022
advantage:
The hotel is very new, very clean, the room is large, close to the airport, the price is cheap, and it is very suitable for transit.
The hotel's airport pick-up service is free, very convenient
The hot water is fast, the shower is very powerful, and the toilet is very clean
shortcoming:
In the decoration city, it is inconvenient to eat around, but takeaway is delivered.
Due to the epidemic situation, Lanzhou does not allow the central air conditioner to be turned on. The hotel does not have a separate air conditioner and heater. It is 6 degrees at night and wakes up at 4 o'clock in the middle of the night. It is too cold to sleep.
The phone is a decoration, and there is no line. The lady at the front desk also said that you can call the front desk with a landline. Later, I asked why I couldn't make a call, but she didn't answer.
There is no hand sanitizer during the epidemic, which is inconvenient.
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Original TextTranslated by Google
Response from Property: Hello, dear customer! Sorry for the inconvenience caused to you! If you have any questions, please contact the front desk in time to solve them for you. For what you mentioned, we will also improve! We always believe that a good word-of-mouth must be recommended from the most sincere satisfaction of the guests. Thank you for your valuable opinions, we will seriously improve, and we are also honored to serve you. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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Guest User
Cozy 2-bed Room
Stayed in Jun 2022
Travel with friends
1 review
Posted on Jun 26, 2022
The hotel manager Wang's attitude is very bad. The hotel where we live has no hot water, and he didn't tell us. The surrounding environment is very noisy. He also said that we didn't tell the front desk. How did we know that there was no hot water? We went to live at 11 o'clock in the evening, and said how could we Don't change hotels, it's really bad, it's not recommended to live
Original TextTranslated by Google
Response from Property: 尊敬的於先生，酒店提供24小時熱水，您入住酒店時已提前告知您酒店供水系統故障，並且是有任何問題都是第一時間為您解決的，酒店也是第一時間排除故障了故障。退房時您已要差評的方式要挾酒店賠償，也請有一個做人最起碼的底線吧！祝您生活愉快！
Guest User
Light Luxury Queen Room
Stayed in Jun 2022
Other
11 review
Outstanding
Posted on Jun 19, 2022
The hotel is very new, I think the environment is very good. Although there is nothing to eat in the surrounding area, but to go to a restaurant or something, it costs about 10 yuan by taxi. The service is really good, especially the lady at the front desk, who is very, very good. The fly in the ointment is that the central air conditioning is not very powerful. But everything else is very good
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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Guest User
Cozy Queen Room
Stayed in May 2022
Business travelers
3 review
Outstanding
Posted on May 22, 2022
The hotel is newly opened, the overall environment is good, clean and hygienic, and the comfort is very good
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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Guest User
Cozy Queen Room
Stayed in May 2022
Business travelers
11 review
Outstanding
Posted on May 16, 2022
The hotel is nice and the environment is comfortable, the check-in experience is very good, and there is free pick-up and drop-off service!
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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Tianyitouzi
Cozy 2-bed Room
Stayed in May 2022
Travel with friends
36 review
Outstanding
Posted on May 10, 2022
The newly opened hotel is clean and tidy, and the service is very enthusiastic. It is relatively close to the airport and is the best choice for transit. The only drawback is that it does not drop off after 12:00 noon, which is a bit inconvenient. I hope to improve
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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Guest User
Cozy Queen Room
Stayed in May 2022
Couples
2 review
Outstanding
Posted on May 6, 2022
Cheap deals! ! The environment is great! ! There is a pick-up service, and there are places to eat three kilometers away, which is very convenient.
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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Guest User
Cozy Queen Room
Stayed in May 2022
Other
51 review
Outstanding
Posted on May 3, 2022
The service attitude is very good. I forgot to bring the cup and contacted me to send it by express. all in all very good
Original TextTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
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gl539
Cozy Queen Room
Stayed in Apr 2022
Business travelers
86 review
Amazing
Posted on Apr 16, 2022
The hotel is more than ten minutes' drive from the airport. The facilities and equipment are relatively new, the rooms are relatively large, and the attitude of the waiters is relatively good. There is an airport pick-up and drop-off time, but the drop-off time is fixed.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
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Xiansheng__
Light Luxury Queen Room
Stayed in Apr 2022
Other
14 review
Posted on Jun 5, 2022
There is no air conditioner, and personal information leaks after epidemic prevention registration
Original TextTranslated by Google
Response from Property: Dear guest, hello! You stayed in April, and the weather was not hot at that time. If you have any questions, you can contact the front desk, and we will help you solve them as soon as possible. Regarding the personal information leakage problem you mentioned, our hotel attaches great importance to the individual guests. The personal information of the guests will never be disclosed! Please also hope to contact us to solve the problem in time, thank you for your stay! I wish you a happy life! Thanks!
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