Meilun International Hotel, Hongjian Zhongchuan Airport, Lanzhou Reviews
Meilun International Hotel, Hongjian Zhongchuan Airport, Lanzhou
No. 4429, Huanghe Avenue, Lanzhou New Area, Lanzhou, Gansu, ChinaView Hotel Details
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Meilun International Hotel, Hongjian Zhongchuan Airport, Lanzhou Guest Reviews
4.7/5
Outstanding
832 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(832)
Positive reviews(819)
Reviews with photos/video(100)
Offers pick-up/drop-offs(200)
Close to airport(107)
Easy to get around(99)
Delicious breakfast(94)
Classy environment(80)
Friendly front desk staff(48)
Tasty restaurant(16)
Perfect for business trips(11)
Negative reviews(13)
Han
Double Room
Stayed in Sep 2024
Couples
5 review
3.2/5
Posted on Sep 14, 2024
We weren’t happy when our suite that was advertised as smoking clearly had signs of smoking in the suite, smelling like smoke, and equipment for smokers. When front desk was confronted about the marks of put out cigarettes on the furniture and ashtray, she merely stated that no room exchange was possible due to ashtrays being in every room whatever that meant. I don’t know if it was because it was around 2am that we checked in but the next morning the front desk had a much better customer service attitude.
The hotel itself feels somewhat polished and the lobby has a pretty stunning display, which is not a bad location for some photos of silk road style art and architecture.
Response from Property: Dear guest: Hello! Thank you for choosing to stay at our hotel. We deeply apologize for any inconvenience caused by this issue. We will actively improve and once again apologize and thank you, looking forward to your next stay. Wishing you and your family good health and all the best. Thank you!
Guest User
Guestroom (2 beds)
Stayed in Nov 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Very close to airport, very clean, rooms are nice. Breakfast good.
Response from Property: 感謝您的體驗與分享,您的肯定真的很鼓勵我們!有您的好評美侖國際又是美麗的一天,全體小夥伴祝您身體健康天天開心。
KTHB
Guestroom (2 beds)
Stayed in Sep 2023
Other
6 review
5.0/5
Outstanding
Posted on Sep 16, 2023
If you are looking for a hotel which is near Lanzhou Airport, don't need to look further. This is one of the best hotel we had stayed. Really affordable. Accept foreigners . The room is spacious and modern. Very clean. Best part, they pick and drop you off from n to the airport for free.
Response from Property: Thank you for loving our hotel. Your positive feedback is the biggest compliment to us, making us feel even more joyful. It is our unshirkable responsibility to create a clean and comfortable room for you! I hope you can recommend the hotel to more friends, and there are more friends to choose from. We believe that we will continue to work hard and continuously improve the quality of our products and services. When we meet you again, we will definitely bring you an incredibly perfect check-in experience! Looking forward to your next stay
Guest User
Double Room
Stayed in Jan 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Jan 26, 2024
Service is excellent. The staff is very friendly and very helpful
Response from Property: 尊敬的賓客: 您好!感謝您選擇入住我們酒店,對此次反應的問題給您帶來了不好的感受,我們深表歉意。非常感謝您的幫助與指教,我們會積極改進,再一次向您表示歉意和感謝,期待着您的再次下榻。祝您以及您的家人身體健康,萬事如意,謝謝!
Guest User
Guestroom (2 beds)
Stayed in May 2024
Family
12 review
5.0/5
Outstanding
Posted on May 5, 2024
The environment and hygiene of this room are very cost-effective, and the service is also very good. Every staff is very friendly. It is suitable for those who want to sleep in if they have early or late flights or the next day's flight is not in a hurry
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your trust and support. It is because of customers like you that we can continue to make progress and grow. Warm smiles and thoughtful service have always been our requirements for all hotel employees. We hope to bring you the warmth of home. We are willing to be your home during your journey. We also hope that you will recommend it to your relatives and friends, so that more friends can become our family. We sincerely look forward to your stay again.
yoyoandhaha
Double Room
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on May 8, 2024
The location is very good, less than 10 minutes' drive from the airport. The hotel provides airport drop-off service, but it needs to be booked in advance. When I booked, it was full and I couldn't get a taxi. The hotel specially added a drop-off car to take us to the airport. Thank you very much! The breakfast has beef noodles and spicy hot pot, which is quite rich.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your affirmation makes us as happy as if we had found a rare treasure. May the beautiful scenery and company along the way, and the bright sunshine shine upon you, and wish you all the best.
Feiyuedongdangdetuzi
Guestroom (2 beds)
Stayed in May 2024
Family
24 review
4.8/5
Amazing
Posted on May 2, 2024
The hotel has airport pick-up service, which is very convenient. The room is also clean and spacious, and the price-performance ratio is very high. The bed is very comfortable. The hotel staff are very polite, professional and enthusiastic, and the service is very good. The breakfast is also very rich, and the beef noodles are also delicious. It is a very good experience. I will choose this hotel again when I come to Lanzhou in the future.
Original TextTranslated by Google
Response from Property: Thank you for your experience and sharing. Your affirmation really encourages us! With your praise, it is another beautiful day at Royalton International. All the friends wish you good health and happiness every day.
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Very good
Sanitation: individual
Airport drop-off service: good
Service: The front desk service is very good. Very worth staying. The room is large and the airport drop-off service is very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, your affirmation makes us as happy as if we had harvested a rare treasure. May the beautiful scenery and company along the way, and the bright sunshine shine on you, and wish you all the best.
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 19, 2024
Facilities: OK
Sanitation: Very clean
Environment: Very nice
Service: Thoughtful
Airport drop-off service: Lantu Dreamer drop-off
Original TextTranslated by Google
Response from Property: Dear guest, hello! Your affirmation makes us as happy as if we had obtained a rare treasure. May the beautiful scenery and company along the way, and the bright sunshine shine on you, and wish you all the best.
Xiangchuankuchadeyu
Double Room
Stayed in Feb 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Feb 3, 2024
The service attitude is very good, the room is clean and tidy without any odor, there is airport pick-up and drop-off, it is very close to the airport, the room is very warm in winter, the stay experience is very good, I will stay here again next time I come back
Original TextTranslated by Google
Response from Property: Your affirmation makes us as happy as if we had found a rare treasure. May the beautiful scenery and company along the way, and the bright sunshine shine on you, and wish you all the best.
Guest User
Double Room
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Facilities: There is a gym, very modern, with a humidifier, air conditioning, and the lights will turn on at night to remind you, which is a benefit for people who are afraid of the dark.
Sanitation: very clean
Environment: good, wooden floor, wooden fence
Service: very good, the waiter will escort you to the elevator
Original TextTranslated by Google
Response from Property: Dear guest: Hello, your affirmation makes us as happy as if we had harvested a rare treasure. May the beautiful scenery and company along the way, and the bright sunshine shine on you, and wish you all the best.
Qinyidebaba
Executive Double Room
Stayed in Jul 2024
Other
45 review
5.0/5
Outstanding
Posted on Sep 13, 2024
I was so impressed with this airport hotel! First of all, the hotel's location is very convenient. It is only a few minutes' drive from the airport and provides free airport pick-up service, which made me feel very convenient. The room was clean and tidy with complete facilities and the bed was comfortable, allowing me to have a good rest during the tiring journey. The staff was friendly, professional and attentive, making me feel at home. The hotel also has restaurants and fitness facilities, allowing me to enjoy various conveniences during my short stay. Overall, this airport hotel is an ideal choice and highly recommended to other travelers! [Airport Hotel]
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your continued trust and support in us. It is with customers like you who accompany us all the way that we can continue to make progress and grow. Warm smiles and thoughtful service have always been our requirements for all hotel employees, which is our hope. To bring you the warmth of home, we are willing to be your home during your journey. We also hope that you will recommend it to your relatives and friends, so that more friends can become our family. We sincerely look forward to your stay again.
Wuwuwu🈚️
Double Room
Stayed in Mar 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Clean and sanitary, average value for money
Original TextTranslated by Google
Response from Property: Dear guest: Hello, your affirmation makes us as happy as if we had harvested a rare treasure. May the beautiful scenery and company along the way, and the bright sunshine shine on you, and wish you all the best.
Guest User
Double Room
Stayed in Dec 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 28, 2023
The service provided by the ladies at the front desk was very good, which was beyond expectations. The room was quiet and the smart devices were first-class.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, your affirmation makes us as happy as if we had harvested a rare treasure. May the beautiful scenery and company along the way, and the bright sunshine shine on you, and wish you all the best.
laining8211
Double Room
Stayed in Dec 2023
Solo travelers
16 review
3.5/5
Posted on Dec 17, 2023
The hotel decoration is quite good, but the room is a bit small. In addition, Ctrip's benefits include free breakfast for two, but the price with breakfast is basically useless. It was 18:00 when we booked early check-in, and the hotel did not give us any other welcome fruits and room upgrades. Compared with the pictures, the room we were given was the smallest, smallest and most corner room. I booked it on eLong a few days ago and it was upgraded. To be honest, I booked here mainly for airport pick-up if the plane is late. Most hotels nearby provide airport pick-up, but many are not 24 hours.
The hotel design is a bit weird. There are at least 5-6 elevators on only 5 floors, and sometimes you have to wait for the elevator. Many public spaces are high-ceilinged, but they do not create any grade. I feel that there is a lot of wasted space in the corridors, especially a lot of transitional space that I don't know. The room is very small and even smaller than some express delivery.
I also want to complain that the price dropped from 284 to 250 in just a few minutes after booking, the same room, breakfast and benefits, and the previous booking cannot be cancelled, which is a bit of a pit. It dropped by 34 in a few minutes, and the upgrade fruit is said to be nothing.
To be honest, for the same price of around 300, there are many hotels around that have much bigger and better rooms than this one, and they are more affordable. For example, Holiday Inn Express is also an international chain brand, which is 60-70 cheaper, has much bigger rooms, and good breakfasts.
Original TextTranslated by Google
Response from Property: Dear guest, hello, the price reduction you mentioned is an activity launched by Ctrip.com. If you need to cancel your Ctrip order and inquire about price-related issues, you need to contact Ctrip platform to handle it yourself. The hotel cannot help you cancel the order. The issue you raised about not giving you welcome fruit is indeed a mistake made by our staff. In the future, we will strengthen the training of our employees to ensure that such problems will not occur again. If you have the opportunity to stay in our hotel next time, please contact us in advance. We will upgrade you to an executive room. I hope you can give us a chance to improve. I sincerely apologize to you again and look forward to your stay again!