Hyatt Regency Lanzhou

Hyatt Regency Lanzhou Reviews

Hyatt Regency Lanzhou

No. 501 Nanbinhe East Road, Chengguan District, Lanzhou, Gansu, ChinaView Hotel Details
Hyatt Regency Lanzhou
Hyatt Regency LanzhouHyatt Regency LanzhouHyatt Regency Lanzhou
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Hyatt Regency Lanzhou Guest Reviews

4.7/5
Outstanding
6523 review
Verified reviews
Location4.7
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(6523)
Positive reviews(6298)
Reviews with photos/video(1580)
Delicious breakfast(683)
Friendly front desk staff(277)
Loved the night views(153)
Awesome gym(62)
Delicious buffet(59)
Luxurious(42)
Has French windows(29)
Negative reviews(225)
Graeme (高天乐Photographer)
2 Twin Beds Deluxe
Stayed in Aug 2024
Family
78 review
5.0/5
Outstanding
Posted on Oct 2, 2024
The hotel has a super view and it’s in a wonderful location for seeing Lanzhou and the famous yellow river. The breakfast is amazing and has brilliant Lanzhou Beef Noodles!
Response from Property: Dear guest, thank you for taking the time to let us know your stay experience. We work hard to ensure that every guest has a pleasant experience in the hotel. It is our honor to do everything we can for you during your stay. We sincerely look forward to your stay again and to deeply experience the beauty of Lanzhou and the hotel. Thank you! —— Administrative Office
Guest User
1 King Bed Deluxe
Stayed in Jul 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The main draw of this hotel is the location and leisure facilities. If you like to keep fit or need to get fit - then this is a perfect hotel for that - as you can integrate it into your trip whether it be for business or holiday. The pool and gym are the most impressive facilities I’ve come across in a hotel. If you can’t swim I’m sure there are lessons available which would be a great thing to do no matter the purpose of your trip. Thought the room was comfortable enough but I suppose if you weren’t using the hotel facilities you may feel it’s overpriced - we didn’t think this because we used the excellent pool and gym. We had a couple of cocktails in the lounge bar that were excellent and the service in the hotel was very attentive.
Response from Property: 尊敬的賓客，您好，感謝您的寶貴時間讓我們瞭解您的入住體驗。很高興您和我們一樣喜歡我們的酒店。我們也將繼續努力確保房間以最高的標準以及最好的狀態呈現給顧客。謝謝您的分享和對我們的高度評價，我們將以此為激勵做的更好。期待與您再次相遇！—— 行政辦公室
Robinson
1 King Bed Deluxe
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Truly excellent, probably the best hotel I've ever stayed at. Impeccable facilities, comfortable room with excellent attention to detail everywhere, and excellent customer service.
Response from Property: 尊敬的賓客，感謝您對我們酒店評價。得知您對酒店以及我們工作的認可，將極大的鼓勵我們做的更好，全力打造蘭州最好的酒店。期待您的下次入住！
Twinkled
1 King Bed River View Club Access
Stayed in Sep 2024
Couples
8 review
4.7/5
Amazing
Posted on Dec 29, 2024
Meets the standard of Hyatt hotels. Entrance to the hotel was grand and the room was very comfortable.
Nicole Bernadette Hodnett
1 King Bed River View Deluxe
Stayed in Oct 2024
Solo travelers
88 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Perfect and wonderful.I enjoyed my stay very much and will come here again
Response from Property: Dear guest, thank you for taking the time to let us know about your stay experience. We're glad you enjoyed our hotel as much as we did. We will also continue to work hard to ensure that the rooms are presented to the highest standards and in the best possible condition for our guests. Thank you for your sharing and your high praise for us. We will use this as an incentive to do better. Looking forward to seeing you again!
Guest User
2 Twin Beds Deluxe
Stayed in Sep 2024
Family
1 review
4.2/5
Very Good
Posted on Nov 4, 2024
Strategic location and very convenient nearby got morning and night market
Remi L.
Regency Deluxe Suite
Stayed in May 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jun 27, 2024
We took the suite for our vacation in Lanzhou with my wife. The room was spacious and clean. The view on the river is amazing. I recommend this hotel 👍
Response from Property: 尊敬的賓客，感謝您的寶貴時間讓我們瞭解您的入住體驗。得知您對酒店以及我們工作的認可，將極大的鼓勵我們做的更好，全力打造蘭州最好的酒店。期待您的下次入住！
Guest User
2 Twin Beds Deluxe
Stayed in Oct 2024
Couples
19 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Good service . Excellent breakfast. Not too far to the malls
Response from Property: 尊敬的賓客，您好，感謝您的寶貴時間讓我們瞭解您的入住體驗。我們餐廳提供豐盛自助早餐，為滿足外地客人深入蘭州風土民俗的需求，早餐同樣提供牛肉麪、羊肉泡饃等特色美食供品嚐，謝謝您的認可，我們將努力做的更好，祝您生活愉快，期待您的下次入住！
Anonymous User
2 Twin Beds Deluxe
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The view from the room was excellent. The room size and location were fantastic. It was within walking distance to the waterwheel park. The staff were friendly and very helpful. The only downside during my stay was that although the room was supposed to be non-smoking but somehow the hotel and the room had a smoke smell. We didn't get to use the pool and gym. Nonetheless, we had an enjoyable stay and will definitely recommend the hotel to others visiting Lanzhou.
Response from Property: 尊敬的賓客，感謝您的寶貴時間讓我們瞭解您的入住體驗。得知您對酒店以及我們工作的認可，將極大的鼓勵我們做的更好，全力打造蘭州最好的酒店。期待您的下次入住！
Guest User
1 King Bed Deluxe
Stayed in Feb 2024
Couples
14 review
4.5/5
Great
Posted on May 23, 2024
The room is clean and the bed is comfortable. The accommodations are well-maintained and provide a cozy, restful environment for a pleasant stay.
Response from Property: Your appreciation is greatly appreciated and we are very pleased with the comfort of the rooms and beds. Your satisfaction is the greatest affirmation of our work. We have always been committed to maintaining a high-quality accommodation environment to provide you with a home-at-home experience. If you have any other needs or suggestions, please feel free to let us know and we will be at your service wholeheartedly. Looking forward to your visit again!
Guest User
1 King Bed River View
Stayed in Aug 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Impeccable swimming pool and sport facilities. The hotel location is excellent for business and leisure.
Response from Property: Dear guest, thank you for taking the time to share your experience at the Hyatt Regency Lanzhou. We are delighted to hear that you enjoyed our swimming pool and sports facilities. Providing first-class facilities and services to our guests has always been our goal and we are very pleased. We are pleased that we met your expectations. Being located in a great location is something we are very proud of as it allows our guests to easily access the city's attractions and conduct their business with ease. We strive to create A comfortable and pleasant environment, whether you are here for work or leisure, we want to ensure that every aspect of your stay exceeds your expectations, if you have any further needs or requirements please do not hesitate to let us know, thank you again You choose Hyatt Regency Lanzhou. --administrative office
chen
1 King Bed Deluxe
Stayed in Oct 2024
Solo travelers
12 review
4.7/5
Amazing
Posted on Nov 16, 2024
Need modem update for toilet seat
Anne-Marie
2 Twin Beds Deluxe
Stayed in Feb 2023
Solo travelers
32 review
5.0/5
Outstanding
Posted on Mar 26, 2023
An international level 5-star hotel with impeccable service. The bed was so soft and comfy, the large tub was perfect to soak in, the room was spacious and very clean, and the view gorgeous! English is widely spoken and the staff were very professional, welcoming, helpful, and presentable. The gym and pool are also international 5-star hotel quality too. Just perfect!! So good, I would have stayed longer if I didn’t have to fly out the next day, highly recommend!
Response from Property: Dear guest, Thank you for taking the time to leave a positive review of your recent stay at the Hyatt Regency Lanzhou. We are thrilled to hear that you had a good experience with us and we hope to have the pleasure of welcoming you back in the near future. Best regards. _Hotel Manager
Sandy Kuan
1 King Bed River View Deluxe
Stayed in Dec 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 27, 2023
I originally intended to stay 2 nights at Hyatt, but ended up extending my stay for 2 more nights because of the excellent service & the amazing view from my room. I switched rooms twice, because other customers secretly smoked in their rooms and the 2nd hand smoke infiltrated into mine, even though the hotel has a strict policy of no smoking. The staff and especially Owen, the front desk manager, was especially accommodating. He made every effort to see to my comfort during my stay, even upgrading my room and offering two free breakfasts because of the smoking issue. Overall, I would highly recommend this hotel in Lanzhou - the service & room & pool & gym & food (the Lanzhou beef noodles) are excellent!
Response from Property: Dear guest，Thankyou for taking the time to write a comment about your stay with us. By letting us know what we did right, you let us know what we should work on. And we will work on those areas. Thankyou. —— Hyatt Regency Lanzhou
Lance Yang
2 Twin Beds River View
Stayed in Dec 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 21, 2024
It was a great stay.
Response from Property: Thank you very much for your affirmation and support, we are very happy that you have had a good time in our hotel. If you have any other needs or suggestions, please feel free to contact us, we will continue to provide quality service. Looking forward to your visit again, I wish you a happy life!