Holiday Inn Express & Suites LANTANA by IHG

The bathroom was dirty. And the lobby furniture was stained and nasty. The employee wasn't pleasant. He acted like he could care less. The pool and hot tub were closed for several months. But still advertised

Horrible experience, was charged $1,000 and kicked out for an incident that occurred in my room, my attorney will be in touched with corporate...

We re really loving at Hotel very Friendly and nice Staff , clean room and good breakfast very amazing and parking is no problem . Everything is amazing. Loving it. , Next time we will come back again smile

I was pleasantly surprised by this hotel. The location is ideal, right off I-95, 10 miles away from everything. The property has everything you need for a pleasant stay. Free parking, comfy beds, great big bed pillows, nice large bathroom towels, black out window shades, extra large rooms with microwave & mini-frige. A complete, hot breakfast included in the price, a gym, a pool, laundry area, free coffee served 24/7 and best thing is it's super clean! Not to mention friendly & efficient staff, I'm talking about Kaylee who went above & beyond. Rocky also deserves to be mentioned for his attention to details.... all in all, a great stay!

We stayed 5/29 and checked out 5/31, there was no hot water the whole time during our stay so showering was not possible unless you like 70 degree water which is basically your supply temp in Florida. Staff couldn't help said talk to management. Laundry area had no lights by equipment, room safe didn't work, and thermostat on wall in room didn't work which created its own issues. I really have issues with the no hot water this isn't a home away from home stay with that and temp control in room being half working created issues as all the way by the bathrooms were not cool enough unless you pushed the unit to below 70 which was too cold by the unit. Laundry was coin operated so bring quarters because they couldn't supply $4 worth so we could do our laundry and had to get from local gas station. Breakfast was fine but had to wonder how they washed the dishes that the food was in? Probably why guess had paper plates instead of real plates but I could be wrong.

the hotel had no hot water for showers and they knew there was a problem and still charged like they were fully in service. Also my telephone in my room was broken and would not hang up so it kept making the noise like it was left off the hook I had to unplug it and all these things were brought to their attention and nothing was done. I t was the conversation at breakfast with my fellow guest.

“I was the victim of a theft inside my hotel room. When I noticed that my belongings were missing, I reported the incident and asked the hotel staff about them. However, I received poor customer service and did not receive adequate assistance in recovering my belongings or a satisfactory resolution from the hotel.

Elevator was broken without notice on *******, but our booking was non-refundable. We had to walk up to 3rd floor. Plus, there was roach in the room!