Quality Inn University Lansing

Experience was terrible because of bed bugs. I have several bites. I left in the middle of the night after finding the bug/ showing the desk clerk the picture and where I had smashed it. I saw a second bug one and told the clerk about it as well. I was provided an email but was told they would have to do an investigation before determining a resolution despite me providing a photo and the dead bug.

Room generally clean but inspect towels & linen, bath towels were soiled. Mattress was weird, soft lumps (?). Appliances, TV nice. Definitely needs touch up paint, lamp shades badly worn. Breakfast was pretty decent- eggs, sausage, toast, waffles, several cereal & juice choices. Only front door entrance. Online booking was 90.40, charged 92.40. If every guest gets $2 upcharge that's quite a profit.

My 11-year old nephew had been vomiting all morning. When I walked into his room to check on him, the distinct smell of raw sewage hit me. The air vents had been pumping in the fowl stench. This was alarming but not surprising. We had prepaid for three rooms to celebrate my parents 55Th wedding anniversary. When my sister arrived, they were not able to find the reservation. In frustration as her two kids waited to go to bed, she decided to pay again for another room. When my 23 year old nephew arrived, they also could not find his prepaid reservation. In frustration, he left to find other housing. The head manager would later charge him as a no-show and created an additional fictitious reservation claiming he spent the night there. When I arrived with my family, kids 11 & 8 years old, they eventually found our reservation. The “suite” had one good bed and a broken pullout for the kids. The picture attached shows the torn mattress and exposed springs. It took two attempts and picture evidence, but they agreed to change our room. The pool ladder had only one top step and was not secured. The shelves for the pool towel were empty. This was a mute point because the pool water was cloudy with particles floating in the water. The common area did not feel safe. Several homeless people wandered the halls. The breakfast area was nice and well kept, but breakfast was interrupted by homeless people soliciting help. The management that was there only added to the abrasive environment. These issues were communicated to the head manager. His response was flustered, illogical, contradicting, and overall mean spirited. It was like debating with a two year old having a tantrum. In the end, we were overcharged, my sister double paid, we did get out safe, but my nephew has been vomiting for two days now. I have traveled extensively around the world enjoying numerous cultural experiences. The lodging has been from youth hostiles to 5-star resorts and everything in between. I have never experienced anything as nonsensical, unsafe, unsanitary, and infuriating as this was.

The weather was chilly so I attempted to turn the heat on. All that blew out was cool air as if the air conditioner was on. I called the front desk and the young lady informed me that this is a old hotel and they could either have the heat functioning or the air conditioning function. She's uninformed me seeing that the weather had been warm the previous week that they turned the heat off and switched it on to air conditioning. She said she could bring me a space heater. However, I have severe asthma and space heaters will aggravate it. I asked to talk to the manager and was informed the same thing. Explain that I needed to check out because it's space heater would not work due to my asthma and I wanted a refund. The manager was very rude absolutely refused and said I can't do that you don't get a refund. Immediately packed up to leave went to the front desk and asked for a receipt that I had checked out and they refused. Please stay away from this hotel you do not want to stay there!!!

I didn’t stay, I checked in but had an emergency and to immediately leave. Can I please get a refund. I reached out to the manager and they said it was nothing they could do because it was booked through a third party, they said it was up to you guys to refund.