Guest User
August 20, 2024
The article is a bit long. Complain about Ctrip and the hotel. Listen to the advice. Don't book, don't book, don't book! The most expensive sea view room is shown in Figure 2 and 3. Don't book it. Moreover, this hotel doesn't even have wifi. You can't even connect to it. The signal is also poor! Go to the opposite side and spend 180 yuan to book a sunset cruise yacht. Don't book this one from Ctrip!
I booked a sea view premium room, as shown in Figure 1. This is the most expensive room on Ctrip except for the family room for 4. It is the most expensive.
And the room I stayed in was shown in Figure 2 and 3. It was at the edge of the hotel, which was 100 to 200 meters long. The hundreds of rooms in the middle were all standard rooms or family rooms. There was no premium sea view room? I couldn't see the sunset or the sea clearly, and there was a heavy obstruction, and there was no balcony.
I arrived at the hotel at 12 o'clock, and was told to check in at 3 o'clock. They called me at 3:20 and said I could check in. I returned to the hotel and went to the room at 5 o'clock. I went to the front desk as soon as possible. Another front desk asked for the confirmation slip, looked at it again, and told me that it was your room.
The first Ctrip customer service saw the picture and knew what was going on. He waited from 6 o'clock to 7 o'clock before calling me again. The Ctrip customer service said that I checked in too late, so I was assigned to this room. It started at 3 o'clock, but it was more than 5 o'clock late? This is abroad, and there are still many foreign tourists checking in at 10 o'clock in the evening.
Then I just waited. It was almost 10 o'clock and I was ready to rest. They asked me if I wanted to change rooms?
Today, another Ctrip customer service contacted me and said that their pictures are for reference only, and the room is subject to the actual situation! He said that I am also a consumer, and I will refund you 300 yuan. You don't need this room fee!
So professional! I took a taxi from Mangrove Forest for more than 100 yuan. In order to watch the sea in the room comfortably, I did not sign up for any day tours. I came to the hotel early and waited. I also chose a premium room!
If Ctrip does not put pictures 2 and 3 in the premium sea view room pictures, I will complain slowly when I go back!
Original TextTranslation provided by Google