Guest User
June 21, 2025
Camar Resort Langkawi: A 4-Star Promise with a 2-Star Delivery
Our stay at Camar Resort Langkawi was, regrettably, far from the tranquil escape we had imagined. What is marketed as a 4-star experience unraveled into a series of disappointments, with service, cleanliness, and policy transparency falling drastically short of that claim.
From the moment we checked in, red flags began to surface. A RM200 deposit per room and a mandatory signature on a form outlining resort policies were presented to us, a seemingly standard procedure, until checkout, when the very same paperwork was referenced to justify deductions for supposed damages. This felt less like protocol and more like preemptive justification.
The room? Visibly neglected. Musty odours and sticky floors, a rusty bathtub drain, and the sharp stench of sewage emanated from the toilet. Most jarring of all, we discovered cut fingernails on the bedsheets upon arrival, a stomach-turning sign of careless housekeeping and a breach of basic hygiene standards.
The breakfast offerings were uninspired and repetitive: day after day of noodles, rice, bread, yogurt, fruit, and diluted drinks. One might expect creativity or variety in a resort’s cuisine, but what we received bordered on dormitory dining.
Service? Detached and procedural. A family member requested a simple tea bag replenishment, only to be told that an additional deposit was required, which was an unusual practice. We were also informed that replenishments were only done during housekeeping, scheduled at 3 pm. But even after the room had allegedly been serviced, the tea was never replenished. This wasn't just inconvenience, it was a failure to follow through.
And then came checkout. We were informed of stains on two bath towel and charged RM40 each, taken directly from our deposit. When we questioned this, a staff member referenced a housekeeping photos that were sent to the front staffs. What followed next felt straight out of a playbook: the staff quietly pulled the housekeeper aside for a whispered discussion, far from our earshot. The optics were troubling and left us with more questions than answers.
To our astonishment, the front desk then advised us to take photos upon check-in, a practice they claimed to use themselves. This only underscored our worst suspicions: even the staff knew what we were up against. No guest should feel the need to defend themselves before even unpacking.
Worse still, we discovered in older reviews that we were not alone. One guest had previously been charged RM30 for a stained towel, hinting at a troubling pattern of seemingly arbitrary or fixed charges for questionable "damages."
If you’re expecting a thoughtful response from the resort, manage your expectations. Based on previous replies, you're more likely to receive a defensive, rehearsed, and ultimately dismissive template, one that dances around the issue while sidestepping accountability.
Langkawi remains a gem, but Camar Resort Langkawi tarnished our experience. We hope this review serves as a candid heads-up for fellow travelers and a wake-up call for the resort's management. A 4-star rating should be earned not claimed.