Guest User
March 27, 2025
Super bad attitude and staff. I booked from book.com, while the website never send my info to the hotel, making it a big drama and says I’m the last minute booking. I told the staff this is for my mom bday celebration, is it possible to get a complimentary cake or whatever surprise can be arranged, the staff told me sorry we don’t have, and somemore yours is a last minute booking. I booked the hotel 3 months in advance, you call it a last minute booking just cuz trip.com never did their job? These are all happened over the phone as my parents don’t speak English and no one can speak Chinese at the counter. Here the best thing comes, no info about checkin checkout given, never tell my parents where will be the breakfast and when does it starts and ends, just because they don’t speak English ? Then I have to call them back again and ask for all these info which they suppose to give at the counter!