The Bell Inn

Disappointing stay at the Bell where we have stayed many times before and indeed was one of our favourite places to stay. Very poor communication before our stay .As noted by other guests our email was not responded to ..Once this was sorted by telephone we were asked to preorder for our dinner choices but not told to choose from the a la carte nenu despite it being a Sunday ,nor were we provided any information on the Specials where a large amount of the choices are placed .Despite the pre order one of the starters was not available on the day .Our waiter on the night was excellent however we were never offered a dessert menu . Staff were inattentive at breakfast we were constantly asking for bowls glasses bread tea coffee etc . Despite our booking including free breakfast we were charged for hot items and they had run out of sausages to boot !!This charge has not been incurred on previous visits and the waitress apologised for not mentioning this to us pre order . We complained but were told this was a new policy since the beginning of the year .We followed this with an e-mail but got no reply .******* have since reimbursed us the £90! overcharge . The rooms have been redecorated and the showers renovated but personally I do not think they warrant the increased room rates .

Sewage smell as you arrive very off putting anyway table was booked, both had pizza which were good a little more choice of pizzas would be nice, service was fine had bread and a small amount of just olive oil which came on a small plate! Very expensive wine £12 & £8 for a 250ml & 125ml respectively did ask about the cost and was told it was a pinot noir! it certainly wasn't a good pinot noir! the house wine isn't much cheaper!

We booked 2 nights as we were going to our grandsons wedding. Arrived the night before so we could take our time getting ready the next day. Only to find we couldn't have a shower as the water was boiling hot and we could not get it any cooler. Informed the staff who said there had been other complaints with regards this shower. We were not offered another room and had to wash our hair and ourselves in a tiny sink. Nothing was done that day, so again could not shower the next day. We emailed the establishment twice and they have not even had the curtesy to reply. Obviously customer satisfaction is way down there list of priorities.

Visited the restaurant for a delicious mid-week lunch. Read a review on Conde Nast Traveller here in the US and decided to add this to our Cotswold Thanksgiving trip itinerary. The burger, fish and chips were great, with a nice starter of cauliflower, leeks, herbs and capers. Service and the kitchen were a bit slow when all the trendy Londoners arrived.

I can't fault the meal,although felt it was more expensive than it needed to be.The staff were excellent & the service was exemplary. The room however had a few issues.The toilet roll holder had come loose & was almost hanging off the wall.I managed to tighten it enough with my fingers for it to work properly.A bolt on one of the chairs outside the back door had also come loose almost causing me to fall off.I managed to find the nut amongst the pebbles & again tightened that with my fingers. The bed seemed to crown in the middle causing both of us to roll to the outside,not a comfortable feeling.We both said it was the worst night's sleep we'd had.I got up at 5 am because I couldn't settle.It was only my wife's pain killers that allowed her a little longer. There was an awful stench of stagnant water/sewerage in the air all the time we were there.I later learnt it was a septic tank in the next property. The website claims,"The Bell pub offers a modern country pub feel,showcasing the pairs' love for a hearty, classic, British menu..." yet the only breakfast option is a continental one!Whatever happened to the full english? My wife is disabled & uses a small mobility scooter to get around which is why we requested one of the ground floor rooms.The path from the rooms to the door of the inn has a large step,inaccessible by scooter/wheelchair.The car park is loose gravel & was extremely difficult to navigate on her scooter.It would have been impossible for a wheelchair. I'd suggest paving at least part of the car park for disabled access.

Stayed here one night for over the Jubilee long weekend. A very comfortable room - 4 - good bathroom - nice shower and a comfortable bed. As the food s so good here we knew breakfast would be good - it wasn't - it was superb. Some of the best bacon I have ever had. A huge portion too!

We love the Bell. It’s one of our family treats and today was very disappointing. The menu doesn’t seem to have changed, our roast lamb was very over cooked and service was slow and didn’t happen unless we asked someone. It’s always been worth the drive to go there but now I’m not so sure. Expensive too.