MainStay Suites Lancaster Dallas South

great place

Hotel needs help with attention to detail Coffee pot in room and breakfast area not working. No extra towels or sheets provide for guest of 6 in room. Breakfast was suppose to be open until 10:00 am it was put away early at 9:00am. Hotel elevator smelled like pot or some type of substance. Dishwasher not working error 004 maid service should have reported.

Wouldn't return with family. Solo stay bargin hotl Lets just keep it simple here. The room was fine - the hotel is listed as non smoking but the room smelled like it was smoked in by the last few guests. The refrigerator was incapable of holding a worth using temp ( FULL SIze) all our food we bought 1st night went bad, not a mini fridge over 3 days so not a rushing to temp issue. Pool was closed ( seasonally ) . Breakfast included was basically a waste of waking up, staff complaining that they didnt have anything to cook but would be better tomorrow. Which didnt get better. Soggy questionable Eggs that we recooked in our room and some sausge, cherrios with no way extract and milk that had been moved into a pitcher with no date . Coffee machine was water not coffee. Should be listed as a 1 star hotel with no accommodations. If it was just a standalone room would be fine but needed a location that provides what is listed to be included with the stay with at atleast a C grade of delivery.

Alright stay probably won't go back The room and bathroom were clean and nice. The beds were clean and comfortable. I chose this hotel because they have a kitchen. Unfortunately, they were missing the pots, only had 1 glass, 2 plates, bowls, and silverware. My reservation was for 4 people. I asked for a pot and a blanket for the pullout couch and never received them. The Continental breakfast was good.

Worst stay ever!! Stayed Saturday night in a 2 queen bed suite. Immediately upon entering our room it smelled like a locker room and was very hot. Not inviting at all when all you want to do is get in and rest after a long trip. We had a party of 5 and only had 2 sets of towels in the restroom. We asked for extra towels and were told we had to take down the towels we used to get another set and repeat if we needed more. Ridiculous since we reserved a party of 5!! TV remote didn’t work. Told front desk and were told we had to make sure the cube was hanging in front of the TV screen or the tv would not work. The beds were very dirty too. Under the blankets, sheets and mattress topper were very dirty mattresses that hadn’t been cleaned ever. The dirty mattresses are well hidden under all the padding. We didn’t notice the mattress till the next morning as we were packing up or would have asked for another room. Checking out we were asked why we didn’t say anything about the room and we told the guy we did but they never offered to correct the problem’s. We woke up late so we didn’t try the breakfast. They have a sign in the restroom saying if you forgot essential toiletry items to ask for them at front desk but after the awful service we had already received, opted to buy what we needed from Walmart instead including Lysol and febreeze.Avoid this hotel if you want a clean friendly stay. The rooms are dirty, smelly and staff doesn’t care if you are happy or not. Regretted wasting our money here.

Dirty and rude staff The service was terrible. I requested for a new mattress for the sofa bed and for housekeeping to clean the room and was denied and told to email the manager. I called choice hotels customer service