Guest User
July 14, 2023
Upon inspecting my room, I noticed what appeared to be blood and fecal stains on the bedspread. I went to the front desk with photos. I was met by a very passive aggressive front desk clerk named Bran. The first thing he said is "what would you like to do"? I said take a look at these photos. His response was " well it's not like it's a murder scene". No apology, no, let me make this right by getting you another room. Instead, he insisted on arguing even more and telling me that if I didn't like it, I could go to another hotel. He then started taking it very personal that I wanted another "Clean" room without blood and other stains on the bed. At first, I didn't even know if he was the clerk on duty or the maintenance man due to the lack of professionalism and the backwards baseball cap. I finally ended up getting another room, but not before several more backhanded comments. There is no way I would recommend this hotel to even an enemy. Stear clear, as there are several other hotels within a block of here that will treat you better and provide a cleaner room.