Home2 Suites by Hilton Denver West - Federal Center

When I checked in July 30 the room key I was given was to an already occupied room (empty at the time). I went back down and showed a photo of the clothes and shoes on the floor. I was assigned a new room, but the person who checked it took to long and I was given a THIRD different room. Next day around 8:30 I was walked in on by the maid service, who said she was told I had already checked out. I informed the assistant general manager Chris about what happened. He talked to the GM and I was told my room would be comped when the GM came in. That was a week ago (it’s August 6). I still have not received my refund. The cleanliness of the room and the breakfast earned your location 2 stars.

This hotel’s management needs some serious work. Recent stay had multiple issues that I tried to get addressed and after leaving messages with the front desk in-person, calling and leaving messages, and texting the help number, I’ve yet to hear back from anyone. The living area air’s conditioner didn’t work. No one ever came after reporting it. The toilet stopped working on day 3 and when calling to report, I was told maintenance was in a meeting and asked if I wanted someone to go by that day. WERE WE SUPPOSED TO BE THERE WITHOUT A WORKING TOILET?! Day 3 again, I left a message with the front desk to please let housekeeping know when they went by to replace the towels. We left at 9am and returned at 3:30pm and housekeeping never went to our room. I called AGAIN and was asked AGAIN if I wanted someone to go by and clean that day, and that housekeeping was gone for the day. After I told the front desk that YES I needed someone there and we didn’t even have towels, washcloths, etc, the supposed housekeeping supervisor came to my room. I expected a typical tidy-up, especially from a supervisor. All she did was put some towels in the restroom (not even the requested wash cloths!) and empty the trash. No sweeping, bed making, nothing. To top it off, on 2 separate occasions after being out all day and tired/sweaty from hiking, our card keys wouldn’t work. We would have to walk back down to the lobby to get new card keys. No apologies regarding the issue, no statement that it’s being worked on, nothing. This place is a craphole. As a longtime Hilton Honors member, I expect more.

Great hotel! One of the best we have stayed in , top quality and service ☺️

Everything Great, except the bed. With the only exception being the bed, our experience was fantastic and was exactly what we wanted for our stay. The service great, breakfast plentiful and diverse, comfortable room and great pool/hot tub. The location is convenient to head into the mountains and the area offered plenty of food, grocery and other shopping options.

Very nice property. Love the new breakfast options.

Staff was very nice