Pumphouse Point

Well presented, modern suite with all the necessary extras included. Centrally located to the CBD, plenty of parking available Look no further for a great deal

Back because of a previous enjoyable visit - sadly significant problems - Although room advertised as having a bath for which we paid a premium there was none - false advertising. We came back because of the wonderful communal dining experience - now changed to a boring restaurant set up. The 240 metre walk along the very poorly lit jetty in the dark and rain is one which would give any safety regulator apoplexy and leaves this organisation open to litigation. The food is boarding house standard - no pepper salt on tables, boil your own eggs, i feel sorry for overseas visitors who have a choice of vegemite and honey - no bar list. The staff are mainly foreigners and are willing and friendly however the place runs in a management vacuum - at least management who know how to provide the detail required.

Pump house Point has it all - amazing scenery, great rooms and fabulous communal areas with a fireplace to watch the lake as you read your book, play a game (provided) and drink local wines from the honour bar. Dinner is served for all guests together and was adequate but not great.

We LOVED our time at the Pumphouse. Initial booking two nights, we loved it so much we added an extra night. Accommodation was clean and comfortable with everything you could possibly need. The lounges were warm and welcoming. The views and outlook….spectacular. The staff was excellent….every single one. The food was lovely. The delight of the food is that you don’t have to think about it - it is all there, and of high quality. And of course, nature - clean air, beautiful views, limited technology, this is a place you can truly relax. Before attending I read some less than positive reviews, but booked any way because of the iconic location. After being there - I don’t understand the negative reviews - this place is wonderful and we will visit again.

A Disappointing Return to a Previously Loved Destination It’s disappointing to write this review, as we’ve absolutely loved Pumphouse Point during past stays. Unfortunately, this time, the special atmosphere that once made it so memorable seemed to be missing. To start with the positives—because there are still some. The location remains simply stunning. Sitting in the lounge, looking out over Lake St Clair with a glass of wine in hand and a crackling wood fire nearby is still an unforgettable experience. The surrounding walks are world-class, and the accommodation is faultless: spacious, beautifully appointed, and designed with comfort in mind. The staff were warm, helpful and genuinely lovely throughout our stay. However, there were several aspects that significantly impacted our experience. The Food: Sadly, the dining was well below par for a premium destination. Meals arrived cold or lukewarm at best, portions were small, and desserts lacked imagination. On two nights, dessert was simply a small, dry cake with nothing to accompany it. Another guest even joked, “Did they buy these in a packet from Woolies and just plate them up?” The food gave the impression of being pre-prepared and reheated rather than freshly cooked. Everything was under-seasoned, and condiments weren’t provided on the tables—you had to ask each night. When I raised concerns about the cold food, staff said they’d inform the chef, but there was no follow-up. We never saw the chef or smelt any food cooking, which felt unusual for a place like this. Dining Atmosphere: One of the standout features of past visits was the communal dining experience. Guests sat at long shared tables, where conversations flowed freely, and it was easy to meet new people and form unexpected friendships. The restaurant used to be vibrant—filled with laughter, chatter, and a genuine sense of connection. Unfortunately, that atmosphere seems to have been lost. Guests are now offered the option to dine separately, and many understandably choose to do so. While this may suit some, the result is a dining room that feels sterile and silent—there’s not even ambient music to soften the mood. On our first night, the space felt so flat and uninviting that I just wanted to leave. It was a stark contrast to the warm, lively experience we’d looked forward to in the past. Changes to the Honesty Bar: We understand the removal of the honesty bar due to RSA regulations, but the replacement system is far from guest-friendly. Alcohol is now only available for purchase between 3pm and 10pm, and we often found ourselves chasing up staff—who were in the middle of setting up the restaurant for dinner service—to get a drink. There was no drinks list for spirits or beers, so guests are left having to ask what’s available and how much everything costs. When I enquired, I was told they’re in the process of updating their offerings—but surely a temporary list could be provided, especially when some items are at the top en

It was satisfying as an overall experience. Unique location, good service, comfortable rooms, good breakfast, and fresh bread with picnic lunch items. There were comfortable lounges across most areas with roaring fires and spectacular outlooks. At this point in time, though, the chef needs a shake-up. The hot dinners were lacking heat and quality - they were overcooked and disappointing. They don't match the quality of the establishment nor the prices.