Muskoka Waterfront Retreat

Unbelievably poor customer service!! I booked a cabin at this place through *******. I had booked 2 nights and wanted to add on a third night. Rather than book a completely new reservation though ******* (we would have had to change rooms) I contacted the resort directly.... twice through email, left one voicemail and twice I spoke to someone (that sounded like they were at a call centre) and was told someone would return my call. No one ever responded to any of the 5 messages I left!! Very sketchy and terrible customer service. Thankfully I was able to get a full refund and take my business elsewhere

I booked directly on 19 June 2025 for a stay in July. Once confirmed, a second email was sent with a link to complete this waiver (see photos) which, I believe, should be in their terms and conditions of booking PRIOR to completing the booking, as bookers should know they " HEREBY AGREE TO ACCEPT AND ASSUME ALL RISKS OF INJURY, ILLNESS, DISABILITY, DEATH, OR PROPERTY DAMAGE ARISING FROM MY USE OF THE PROPERTY, THE ACTIVITY AND/OR THE AMENITIES WHETHER CAUSED BY THE NEGLIGENCE OF THE OWNER OR OTHERWISE." Five days on and I am still waiting for all monies to be returned as I do not agree to accept negligence of the owner. A company representative stated in an email on 20 June: "I understand your concerns regarding the waiver. As per our policy, all refund requests are reviewed thoroughly. I have noted your request and will ensure it is reviewed promptly. We will get back to you with an update as soon as possible. Thank you for your patience."

This was by far the worst vacation experience I’ve ever had. The unit was run-down, with window coverings falling apart, and—most importantly—two of the beds were infested with bed bugs. I was bitten for two nights before resorting to sleeping on the couch in the living room. The unit is called Windermere, and the host has denied the presence of bed bugs, so there is little hope this issue will be addressed any time soon. I’m currently in the process of filing a formal complaint with the booking website. I strongly urge others to avoid this listing, especially families with children. This is a serious health and hygiene issue, and it should be treated as such. For your safety and peace of mind, stay elsewhere if you can.

Enjoyable stay This is our second stay at this resort. We like this time of year because it is quieter. These are cottages built likely in the 50s, but they have been nicely updated and are clean and comfortable. They provide wood-burning fireplaces, as well as provide the wood, a workable kitchen with full electric stove, fridge, dishwasher and microwave oven. Good service from the staff and quick communications. Recommended.

Nice little cabin on the edge of the lake. We really liked having access to the kayaks.

Wonderful place, but the heating and gas fireplace were out of order, thus only four and not five stars.