Courtyard by Marriott Orlando Lake Mary/North

Young Gentleman that checked us in was very kind and respectful and got us in our room in less than 5 minutes. Room was very spacious and balcony was a plus. We enjoyed our stay. Hot tub was not heated is my only complaint. Other wise 5 stars.

great hotel & the rooms are huge, definitely recommend.

The ineptitude of the staff at this hotel is appalling. This is my first night of a 2 night stay, but at this point I feel obligated to write a review and hopefully save someone else from this place: - When we arrived to check in around 6 PM no one was visible in the lobby. After standing and waiting, eventually I started calling out “Hello” and eventually two people showed up. They made apologies saying there was an emergency and proceeded to tell us the water was temporarily turned off due to a leak - After returning from a meeting around 8 PM, there was again no employee visible anywhere and there were 2 people waiting for help in the lobby. I walked over to the bistro and waited and waited and waited. Eventually one of the customers from the lobby approached and we discussed that it was odd that no one was around. Finally, I dialed the hotel number from my cell phone and it rang repeatedly, eventually all the employees come out of a back room near the bistro (all except the guy running the bistro that is). Again the Manager (I think she was the manager) refers to they were dealing with an emergency, which is why no one was around. They helped the two people in the lobby and someone went and got the Bistro Guy from the back room. When he came out he looked like he had been sleeping. I asked for a cookie and a Diet Pepsi and he proceeds to tell me the cookie will take 35 minutes. I even asked to clarify because I couldn’t believe it, and yes he needed 35 minutes for a cookie. So no cookie there - At that point I headed to my room, but of course when I get there neither of my keys work. I promise you the keys were nowhere near my cell phone or anything else that should have wiped them. So, I have to trek back down and get the keys fixed - You might think that’s the end, I hoped it was, but I tried to use the WIFI and it repeatedly gave me an error message. So, I called the front desk and Patrick there seemed to have no idea on how to fix it and gave me a number for tech support, also warning me that I would have to call from my cell phone because there was an issue with the phones not being able to dial out. So, I go through a phone menu and talk to some guy in the Philippines after waiting in queue and he tells me to log in as a guest, which works immediately. Now, how does Patrick working in this hotel not know you have to log in as “guest” - Latest update. The desk tells me the water is back on but the hot water won’t be fixed tonight, hopefully in the morning They have done little to proactively communicate with guests about ETA on the water repair, no compensation has been offered for anything. They just all seem to disappear in the back somewhere leaving guests to fend for themselves. I stay in hotels often. I’m 10 years Marriott Bonvoy Platinum or higher status, but this hotel has completely shaken my faith in the Courtyard brand. It makes me not trust the brand the next time I choose a hotel. Believe me, I understand, a hotel can ha

This is a fantastic property!! Cristina Regis the general manager of this property is a delight! She was accommodating in every way possible during our stay. The staff are friendly, and the property is located next to area attractions. We visited friends in Sanford and we found this hotel to be prefect for our stay. Would stay again!!!

Caden, the front desk clerk, was incredibly gracious, as were the staff at the café—both provided excellent service. Unfortunately, the room itself was disappointing. We had reserved a king suite with a pull-out couch intended to sleep two, but the pull-out was more like an extended twin. The couch was visibly dirty, and when we opened it, the mattress was lumpy and the frame couldn’t support any weight. We ended up folding it back in and covering it with sheets because we didn’t even feel comfortable sitting on it. The carpet had a musty odor, and we didn’t want to walk on it barefoot. I reported the issues to Caden, who kindly offered to move us to another room. However, the second room was just as subpar. I would not recommend a stay here, unless there was a remodel project.

Everything was clèan nice only dislike was pillows too soft and lumpy but not a big deal.