Guest User
August 23, 2024
As the evening wore on and it got darker, I decided to turn on the lamp near the bed. I couldn’t get it to turn on, but kept pressing with my thumb over and over and finally it turned on, but then when I tried to turn it off, I couldn’t get it to turn off so I was worried about the fact that I knew I wouldn’t be able to sleep with the light on. I realized it wasn’t working, so I went down to the front desk to ask for help. I thought it would be a simple fix of someone coming to the room and showing me possibly that I wasn’t doing something right. Instead, the guy at the front desk at 8:30 PM on August 21 had so much attitude I was shocked. When I told him the lamps weren’t working he told me that engineering wasn’t on duty. Then he told me there was nothing he could do that. I would have to use the overhead light which was extremely bright and not conducive to sleep. I asked if I could move to another room and I was told the hotel was booked. It is not booked. The parking lot doesn’t have that many cars in it. When I questioned him about a solution, he said he didn’t have one once again with attitude. The woman standing next to him nicely, offered to find a lamp. As I was walking away, he leaned off over the counter and yelled down the hallway. “what do you want me to do rebuild the room for you??!” I didn’t know what sparked this disrespectful attitude as I had not been disrespectful to him. I stopped and turned toward him and said you need to just stop talking. As I walked away, I heard him say “you need to stop… “ I didn’t hear what he said because I was heading toward the elevator. Management needs to rethink hiring practices with respect to the guy. Others I have encountered at this hotel have been very nice but he was beyond rude and borderline abusive.