The Nautical Beachfront Resort

The best thing about this place is the location—right next to the lake, which is absolutely beautiful. However, I would give less than one star just because of the front desk staff. Our experience with them completely ruined our stay. We drove five hours to get there. I knew check-in was at 4 PM, but we arrived around 12 PM just to see if the room might be ready early. I politely asked the front desk attendant, and she said, “Checking is at 4 pm, we dont give rooms until 4 pm” I then asked if we could do some kayaking while we waited and if she could give us directions. She simply pointed to the right and said, “Yeah, you can go that way.” Very helpful... We ended up driving to a spot that may not have even allowed access, but that’s what we understood from her vague gesture. We came back around 4:20 PM to check in. There was a line of about six people, and it took us 20–30 minutes just to get to the front. One older man was working alone at the desk, slowly assisting guests, going back and forth between the copier and various desks. To make the process smoother, they should have everything ready in advance. Eventually, a new staff member showed up and began asking if anyone had received a text message. She didn’t explain what kind of text. I mentioned that I received two messages from Nautica, but they were only advertisements about tiki tours, restaurants, and housekeeping—nothing about check-in.when it was our turn I told her I had received a text and she began to assist us, but then told us we had to wait for the other guy because we weren’t on the check-in list. She was rude, even though she was clearly still in training. At that point, we were already frustrated. When the older man finally got to us, we told him we had received texts (not the ones they were referring to). My boyfriend was understandably raising his voice out of frustration, and instead of trying to calm the situation, the staff member told us to calm down or he would cancel our reservation. Really? After a 5-hour drive, in the heat, with a long wait? To make things worse, at 4:40 PM, he mentioned in the end of our check in that our room still wasn’t ready. We had come by earlier, and they told us check-in was at 4 PM. When we mentioned we’d been there since noon, the staff said the girl at the front desk should have given us a form to begin the check-in process, but she never did. Eventually, the man changed our room to one that was ready. The hotel is in a stunning location by the lake, but the staff is the worst I’ve ever encountered. They don’t care about guests, they don’t seem to enjoy their jobs, they never smiled, and they made no effort to make us feel welcome or comfortable. I will definitely be staying somewhere else next time. Probably more staff is needed in housekeeping as well. Staff in general need a lot of training, you can't just rely on the location to grow as a hotel.

We were very disappointed with the resort. The room had a terrible smell. Evening rolled around and there was a non-guest boat beached near the pool. The stereo on the boat was blasting the resort until late. Our room was actually shaking from the bass and couldn’t hear the television under volume (60). It was ridiculous! We called the front desk and apparently we weren’t the only guests complaining about the loud boat stereo. It was still another hour after calling the front desk before the boat left with one person partying by himself. I highly do not recommend this resort.

The rooms could have been cleaner. Looked like the sofa and rug hadn't been cleaned for a minute. Lots of cobwebs in window

Our room was not serviced for the time we were there

Boat parking, pool, and beach front suite made this a great vacay!

Don’t stay in the rooms in front of the beach The 2 connecting rooms we had were on the first floor and right in front of the beach. As soon as we opened the door of the room there was a scent of sewage. Our other room had toilet problems and we had to call maintenance to use the plunger to make it flush. All night it was filling up almost to the top then it would slowly flush. It was unsanitary and the stench was strong enough for us to close the bathroom door and leave on the exhaust fan the entire night. There was a used towel in 1 of the bathrooms from previous guests and house keeping did not clean it well. There was rubbish left on steps from the balcony to our room. After an unpleasant night we decided to check out early the next morning. The view of the beach was amazing, but the rooms need to be remodeled and updated badly!