Extended Stay America Suites - Orange County - Lake Forest

Sad to say but I had a bad experience on this trip with one of the staff members he was rude and unkind but luckily the other person working there was very polite and helpful and thank you to customer support from trip.com who also was very helpful and quick to respond and help.

Worst than other times really needs work cleaning service amenities and more

Filthy, unsanitary, and unsafe. Management does not address issues. We called the 800 number to report conditions and were told they had escalated our case and we would hear back within 48 hours. We never heard back, so we called again and were again told our case had been escalated to upper management and we would hear back within 48 hours. Nobody called us back. The "highlights" of our trip: We found a CHICKEN BONE IN OUR BED, between the top and bottom sheets. We reported it to the front desk and they never changed the sheets. The trash in the lobby next to the breakfast area was overflowing (including a dirty diaper on top) when we checked in, and was STILL THERE in the morning when "breakfast" was being offered. The trash was spilling onto the counter where the food was, and was all over the floor as well. The smoke alarm was ripped out of the ceiling in our room. The kitchen was equipped with ZERO items: not a single spoon, cup, or plate. There was no information in our room as to how to obtain these items. My parents had an info card explaining how to "order" kitchen items, which they did, but the items were never delivered. Our carpet was filthy and sticky, my brother's room had a blood stain on the mattress. There was no shampoo and conditioner in the room, but there was a note saying to ask for it at the front desk. We did that, and they said they didn't have any. It's also pretty evident that a lot of the people staying there live there...I would never go back to an Extended Stay, and would tell my friends and family to stay anywhere but there.