Guest User
November 24, 2024
The service is very poor. I checked out a day in advance. I asked the front desk, and they replied that it was no problem. The prepaid room fee will be refunded, but when I checked out, they said that it could not be refunded. Others' opinions do not count. It needs to be approved by the Ctrip platform. It was 10 o'clock in the morning, which was exactly midnight in China. I was in a hurry and had no choice but to ask the front desk to sign the check-out date. After the time difference, I contacted Ctrip, but Ctrip replied that the hotel did not agree. The hotel said that Ctrip did not accept it. After several arguments, it ended in nothing. Later, Ctrip agreed to give 300 yuan in compensation, but it did not receive it. It is a scam hotel, and Ctrip is not reliable. Bad review. Everyone should be careful in the future.
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