Great Wolf Lodge Wisconsin Dells

Don't go! Go to the Wilderness or Kalahari instead. I wasn't going to write a review because sometimes you just have a bad experience, but because Great Wolf Lodge double charged me for the flex stay and won't refund me my money or return my email after 10 days, then this is what it comes to. This was our first time to Great Wolf Lodge in the Dells. The waterpark was the highlight of our trip, but honestly, just average. We stayed multiple days, so we eventually found our way around after the first day, but they need more signs, directions, or maps on how to get to the various activities. A lot of broken or non-working items in the kid's sections, but our kids didn't seem to mind. All of the waterpark staff that we encountered were very nice and attentive, although not very knowledgeable about where things were like the water fountains, or how to buy the refillable souvenir cup, or why some things work one day, but not the next, like the waterfall in the hot tub. The front desk staff was kind of hit or miss and some were hard to understand their English. It was hard to talk to one of them because she kept talking over me. I was a little bit miffed during check-in when I specifically talked to 2 different staff members over the phone and texted Willow and wrote on the reservation that we needed to have a ground floor room because we have a special needs kid with autism who likes to wake up in the middle of the night and jump and pound on the floor and it doesn't make for very happy campers below us. They assured me that everything would be taken care of. However, when I checked in, our room wasn't set up that way and the supervisor behind the desk had to do some last-minute rearranging to accommodate us. What if we would have been late and all of your ground floor rooms had been taken? I later realized that the "staff" members I talked to were part of a call center. Not good! Room cleanliness was not very good, but probably the best the attendants could do with what they had to work with. Lots of sticky and grimy areas where one would naturally put their hands. My wife spent the first 2 hours of our stay cleaning everything. The carpet was delaminating and very dirty causing your feet or socks to turn black. The whole place is outdated and getting run-down and needs some serious TLC. Also, the TV wouldn't work and a maintenance worker had to come in to "pair" the remote with the TV. The biggest problem we had was on our last day when we got new neighbors in the condo next door and they inexplicably locked the outside door causing a needless altercation because of the misunderstanding of the use of the lock. This caused a meeting with the security team, who handled the situation very nicely in my opinion, because we were pretty fired up after waiting about 10 minutes to get into our room and our autistic kid was freaking out. What really made me incensed was when trying to contact the front desk, I had to jump through all the hoops of the aut

Our recent stay at Great Wolf Lodge was disappointing. The living room TV didn't work, requiring a tech visit, and my partner got trapped in a faulty bathroom for nearly an hour. Maintenance fixed it but left a mess, and no one followed up or apologized. It was a distressing experience.

Disappointed. A brief rain came thru & they closed the outdoor park. Indoor park extremely crowded. Front desk staff was inefficient. But worst of all, was after paying $300 a night per room ,the park had the nerve to charge for parking! I didn't pay for a parking permit. There is no reason to pay for parking. What are they gonna do, tow 25% of the cars of paying guests ? I dont think so. Do not pay for parking!

Pros: loved all the extra activities for the children and family. Cotton candy, popcorn, dance party, face painting all complimentary for the forth of July. The Waterpark rides were well supervised and very fun. Staff was very helpful and if you needed anything for your rooming came quickly. Towels and beds were comfortable. Cons: Rooms need serious update. Carpet was old and didn't seem very clean. Chairs and couches could stand to be cleaned. Overall we were happy with our stay.

Checked in an hour early and our room was ready! Went to the waterpark which was extremely crowded but was still fun. Lifeguards very attentive. Room was adequately cleaned. Mattresses felt like underinflated air mattresses and pillows were all thin and lumpy. Expected more with the price paid. Had 2 cupcakes from the shop in the lobby. They were so old that the cake was actually hard and the frosting had turned solid. Ok place for waterpark but not for sleeping or eating.

We were on the top floor. Loved the high vaulted ceiling. The glass elevator was fun too. We had the regular double queen room with sofa. It was spacious. All of the employees we encountered were super nice. We enjoyed our balcony. Beds were comfy, plenty of pillows. Waterpark was awesome, the water was warm, lots of things to do. We purchased the soda sipper cups with free refills. I do wish there would have been a soda fountain on each floor for refills instead of going down to the lobby or water park each time. Another minus was toilet was VERY loud when flushed. I also didn’t like the 19 dollar a night parking fee. We had no problem with any holds on our debit card, but we didn’t set up the wristbands to charge to our room.