Bluegreen Vacations Christmas Mountain Village, an Ascend Resort

We had a nice stay overall. Our unit had windows that are in need of repair and a sloped floor. The big negative was at check in when we were advised that a new policy had started and we had to pay additional fees.

This was our first stay at the Timbers. The Timbers cabins are very comfortable. We found everything clean and well appointed . We did call for some minor assistance - needed a high chair and laundry soap. Our requests were immediately answered. We used the pool/hot tub/locker rooms and found them to be clean and convenient. We would stay here again. Thank you to the staff for making our getaway so enjoyable.

Complete ghouls and scumbags. When a family member dies who is stuck in one of these horrible time shares, they aggressively take legal action against the living relatives to try and force continued maintenance payments. Multiple harassing letters from lawyers to every member of the family as they try to trick people into sending them free money.

Was a very nice room, the seating was not very desirable as the chairs for lounging were very uncomfortable. Its great to have a pull out couch, but sitting wise it was very uncomfortable and other available chairs were no better.

Ridiculous rip off scheme! I almost booked this location for a Mother’s Day trip. Luckily I read the reviews before confirming my week long stay here. I called the resort and was indeed informed that upon arrival I would be charged an automatic $30 per day amenity fee to cover the use of basics like the pool, clubhouse and “free” onsite parking. Now if I’m paying an extra $30 whether I use the amenities or not, is it really free? When I asked for contact information for Hilton corporate, the manager was unable to provide the information. In addition to the $549 for the exchange and extra vacation fee, I was informed that upon arrival I would be charged $221.59. There is nothing in writing that would have prepared anyone for this additional DAILY fee yet the manager insisted that it is posted on RCI when making the reservation. The disclaimer mentions a $30 fee but does not mention that it is a per day fee. Unbelievable! What a shameful way to nickel and dime customers and families looking to make memories with their loved ones. I suggest this resort familiarizes its staff with the definition of amenities and hospitality and begin to provide them both free of charge! Meanwhile I will take my business and money elsewhere!

We wanted 3 nites but were told we had to take it for a week I would tell people about this if they wanted ton stay there