kareniemerson76
May 13, 2023
Terrible! Made the reservation for a quick overnight stay and had to pay in advance. Arrived around 9:00 pm. Clerk was very kind and friendly but I was worried upon check in when viewing the outside condition. Did not look like the picture posted. Old motel type. Immediately went to the room to check out and use the bathroom. Toilet was broke, would not flush and refill, moved when you sat on it. Dirty tub mat in tub. Very, very old fixtures and bedding. Reported back to office of toilet problem and clerk was very receptive and said she would get someone to look at it immediately. After returning from dinner, still not fixed. Decided to leave and not use the room and return directly home due to family emergency. Reported this to the clerk who replied she would check us out of the room. Since we did not spend the night due to the poor conditions, we were hoping for a refund. I was told by several clerks prior to checking in that the hotel was overbooked and they contacted us twice to verify we would still keep our reservation. I hoped because of being full, they would be able to rent the room as there were many road construction workers already there and in the area. When working with ******* in attempting to get a refund of $98, we were refused. Lesson learned. Don't pay in advance, check out the room prior to checking in and never stay at an Econo Lodge.