Conrad Orlando

I had a prepaid booking. They charged 800$ for incidentals with the POS that gave the “Approved” status. We spend like 1k and they locked us outside of the room and asked us to pay this again the whole amount. They did not recognize the initial payment. Front desk guy Christian very rood, pushing it to the edge of snapping. Eventually I asked to speak to the manager on duty..he got at the front desk in 20-30 minutes, apologizing and saying that everything is ok with the initial payment. We spent 1 hour locked outside by this “system error” The service at the Sofia (downstirs restaurant) is very poor because of the kitchen staff. The roof top restaurant is quite nice for dinner. I waited 30 min for the valet to bring my car. The have no f idea of what they’re doing. You can get only inroom dining after 10pm. Shuttle service only to Disney parks.

Hotel is amazing but they are not ready for business. Hotel stuff were overwhelmed wait for restaurants and service at the restaurants were ridiculous. NO BEACH CHAIR to seat and not enough chair for hotel guest. we counted 58 chairs for 2000 guest . Very bad business. No signs in Conrad hotel where was where. Not coming back to the hotel or restaurants on the property. Cebia restaurant we had horrible service and for the price they charge that should never happen.

We came as a family to Sophia’s Italian restaurant, we had a great time, the food was awesome !! Is the third time I visit this restaurant, I always ask for for Aron !! He is the best waiter yiu can ask for, we love how he make us feel and his wonderful recommendations. We will definitely come back

I had such high hopes for this hotel. They are still working out a lot of issues as a new hotel. We booked a king lagoon view the first room we received was not lagoon view you had to step on to the balcony and pan left to see the lagoon. We asked to get a full view of the lagoon like the photos show. Also app photos do not match what the room look like very disgruntling as a consumer. They were able to move us unfortunately the new room smelled like the previous guest had pets! The smell irritated my husband’s allergies all weekend making our experience terrible. At this point we just wanted to enjoy our time. The room was 695. pent dander filled the room. There is no self parking and valet will drive your car like they stole it. We watched a valet driver speed and take sharp turns in our vehicle.The resort fee is basically $50 a day for water that never got replenished. If you don’t plan on shopping or using the water toys it really doesn’t equate to paying that. Wifi is free for hilton gold!! Manager Sara didn’t care to explain what we were receiving beyond two daily waters but greg did. Prior to check in I received great information from the guests experience team carlos and marykay making it less difficult to plan our stay. Do not dine at Ceiba the service and food was awful, they take they take reservations 15 minutes before close and they will rush you. The second night we tried again and the service was even worse. The waiter was very slow and everything took a really long time. I loved papaya we ate and drank there every day the bar manager was very helpful and the bartender knew what worked well together and cared about our allergies. Some of the menu?need more zero proof offering or staff less reluctance to give the customer what they are asking for. Didn’t care about pricing just know what I like. All staff at the restaurants/bar seem happy and give good service exception is Ceiba. We also appreciated the bartenders at apero they were helpful and nice. Sophias was the only place to get breakfast we only got to eat there once they were at capacity at 10am on a holiday weekend, dissatisfied there were no other options. Our time by the lagoon was the best there is no one really monitoring conrad guests vs non conrad guests so really anyone can be on the beach and it does fill up quickly. Check out evermore dining they had good service and selection. We had 4pm check out our key cards stopped working frustrating and just added to list of issues. If you are going to relax and enjoy be prepared to experience hiccups in service and quality customer care. I am an hilton honors member and american express fine hotels and resorts customer, I have stayed at the offerings of 5 star luxury resorts this one needs to sort out their kinks some more especially for the price range.