Disney's Grand Floridian Resort & Spa

Visited the hotel during a morning of viewing Christmas events around Walt Disney World Resort. Arrived by monorail. Impressive Christmas decorations and homemade gingerbread house built to (relative) scale. Cool that you can just walk around the hotel inside and out to explore the various areas. It was very hot when we attended so didn’t spend too long outside however the manicured lawns, fountains and walkways were beautiful.

Visiting guests beware!!! Just had an rsvp to 1900 park fare for dinner. Be aware as a guest you will receive “guest service”. Joined 2 handicap friends for dinner and Upon arrival we were told we had to park across street or pay $40 valet. Fortunately there were shuttle buggies taking people to and from hotel at the time. We were told they ran until after 10pm. After dinner and shopping, we asked valet to assist with shuttle back to car & were told they come every few minutes. After waiting patiently for 15 minutes we asked again for shuttle and they told us there was no one available to assist because they were assisting on site guests and event guests only. Valet desk asked us if it was possible to make other arrangements for transportation back to the guest parking lot with my two disabled friends. There was not even assistance with directions to the crosswalk and we were turned away. Terrible experience with handicap guests and visitors. We will never return.

The hotel had beautiful theming and was conveniently close to Magic Kingdom. We dined at the quick-service restaurant multiple times and enjoyed every meal. We also ordered room service, which was delightful. Our room was comfortable and spacious, with a special view of the fireworks. While we enjoyed our stay, I do wonder if it is worth the high price tag. Personally I feel you are paying more for travel convenience to Magic Kingdom rather than additional resort offerings. As the flagship resort it should go above and beyond other Disney Deluxe resorts and have extra touches that are included in the room cost.

We stayed at this hotel in September 2024 for almost a week. Our reservations were all over the place because we kept changing the dates (adding additional days) and wanting to try club level. When we checked in, what we had had us moving rooms over 5x and we were trying to see what could be done to keep only 1-2 rooms. All that was offered was to fully downgrade the entire experience or pay over 1k a night to upgrade. Neither were viable options. We ended up sitting at the front desk after 10+ hours of travel for well over and hour and a half, trying to figure this out. We ended up just taking the downgraded room and had to give up our club lever. This was just the start to the trip. The second day, we spoke with the front desk about the awful time we had and they said they'd give us dinner credit. What they didn't tell us was that expired within one day. We had eaten at the cafe for dinner and they had these amazing gluten free rolls. I was craving them that day and asked the front counter to see if I could just take a few rolls to go. I was told no. They "don't do carry out". All I wanted was bread. The manager was so dismissive of us and didn't even offer to let us come sit to order rolls. We were fine paying for them, but the answer was a hard and fast nope. We had breakfast at 1900 ParkFare Sunday morning. I had a reservation for 11:15 and wasn't seated until 11:43. I was told to "wait over there" then "no, over here, sorry. Oh, no, sorry, I didn't mean there, over here." Then the worst happened. We have food allergies and have to be very, very careful. We were given the menu for the allergies and talked to the chef who came out to see us. There were chocolate muffins that were allergy friendly. We specifically asked about pea protein being in the muffin, as its one of our allergies. We were told no, its safe, over 3x. We ate a little bit of them, but were still unsure. We wanted to be extra, extra sure, and had the ipad of ingredients. pea protein was listed in the top. Right there. After being assured we were safe. We pulled out the epi-pen and sat there. The manager rushed over to check on us, gave us water (we asked for no ice and were given ice...) and gave us her card. Katie told us that the meal was "on us". ...we had eaten soup and muffins. We had barely gotten to eat, so yes, it makes sense it would be "on us" when we hadn't even gotten to enjoy the meal. We rushed back to the room, feeling sick. That was it. No one at any point came to check on us, call, make sure we didn't need emergency services, or anything. At this point, I wanted to switch hotels. I even contacted the number on the card Katie gave us and reached out. I got no follow up. We had received an email asking "how are we doing" and I responded to a one question "survey" that only allowed you to type 500 characters and asked no other questions that this was one of the worst experiences. Had this been a Double Tree or something, I could understand, but f

The hotel service was awesome and you can go and do whatever you want throughout the day. I would be fine staying in the room. Best room ever. Great service and So clean. The pools were nice and The vibe was so chill and I loved it. It is nice and walkable. It only takes 12 to 15 minutes to walk to Magic Kingdom.

Grand Floridian Hotel is lovely checking in was fine bell boy took cases out car then that’s when it went all wrong after a nine hour flight we were looking to get showered and go out but our cases were not brought to our room till 11.30 pm 5 hours after we had checked in we tried call bell services from our phone option 2 several times to be cut off called reception who was nice and transferred me across to bell service to be on hold for 8 minutes to then be cut off when I went to bell services in lobby took him nearly 10 minutes to locate the cases to be told bell boy will bring them over some 20 minutes later waste of an evening and not a great start to our holiday