Hotel Ideal Park

Spitzen Hotel in unmittelbare Nähe von Bozen Die ganze Familie war sehr zufrieden, was Selten ist. Excelente Sauberkeit im Gesamten Hotel. Sehr freundliches Personal in allen Bereichen. Kostenlose Parkmöglichkeiten in der Hotel Garage Wir hatte eine Familiensuite mit 2 Zimmern Bei der nächsten Reise werden wir ganz sicher wieder hier Übernachten.

Ho trascorso un soggiorno straordinario in questo hotel di lusso! I giorni passati qui sono stati indimenticabili, grazie all'eccezionale qualità dei servizi. La zona SPA, con una piscina aperta 24 ore, è un'oasi di relax. Le colazioni sono un trionfo di sapori, con un'ampia scelta di cibi, formaggi e salumi, e la possibilità di assaporare miele direttamente dall'alveare! Le cene sono un’esperienza gourmet, con un buffet super curato e un servizio impeccabile e attento. Considerando il prezzo davvero basso per tutto ciò che viene offerto, questo hotel è super consigliato!

I stayed only two nights in the hotel for work reasons and I had my furry friend (Husky) with me. I found the staff friendly and ready to answer any questions. Without knowing the hotel I chose the room in the annex. The rooms are very convenient to reach without leaving the hotel. The cleanliness of the rooms and halls is commendable. The parking spaces in the hotel garage are very convenient and the uncovered ones in front of the hotel are also convenient in the rare case that there is no space under the hotel. At breakfast you can also indulge in local specialties. Given the presence of the Husky I could not go to the pool but the indoor one was really inviting. Next year I will definitely return

We decided to write this review only because we own a hotel ourselves and are the third generation of hoteliers, so we know a little about this sector. The Ideal Park Hotel simply lacked empathy and humanity. I would like to point out that the mistake was ours, we very naively did not read the cancellation policy carefully. Perhaps because we wanted to leave, a little because we were in a hurry and a little because we as a hotel always return deposits, even those of 100 euros, or we look for a way to get them back! Let's get to the point, at 4:15 pm on 10/09/24 we booked a room for me, my husband and our four children via online confirmation with check in the next day, so 11/09/24 and departure on 14/09/24 (midweek and not on the weekend). The morning of departure we look at the weather again and they call it very bad with storms and a lot of rain so bitterly we decide to cancel, I call at 10 in the morning to ask if it was possible to cancel and the girl at the reception tells me that there are no problems, but she asks me to send an email communicating the cancellation for their internal logistics, I tell her that we had not given any deposit and she reiterates that there was no problem. Immediately after the phone call I send the email as indicated and hang up the phone. Unfortunately I didn't realize that 13 minutes later they replied that the reservation could be cancelled of course but that we would still have to pay for the entire stay if they hadn't managed to resell the room... Five days later we received the bill for the stay that we didn't have, discounted by one night that they managed to resell, for a total of 1414.90 euros... I called immediately to try to explain that I hadn't seen their response, that having booked one day for another and during the week we didn't imagine that we would be presented with the bill for the entire stay, if it was possible to meet halfway... the girl at the reception kindly replied that she was sorry but the cancellation policy was written in the reservation and to try to write an email to the administration to see if a voucher could be made but that they usually didn't do it... so, very humbly we paid our 1414.90 euros and I can't even say how it was in the hotel considering that we never saw it!

Two infinity pools and an indoor pool as well as a well-equipped fitness room with a view of the mountains leave nothing to be desired. The staff is extremely attentive and friendly. We spend a week here every year and have never been disappointed.

Excellent hotel, almost a five star. Superb wellness center and excellent pools (especially the indoor one open 24 hours). Excellent breakfast, both savory and sweet, with an egg cook available to guests. Good dinner.

I'll start by saying that it was recommended to us by friends... a 5-star hotel... impeccable structure, swimming pools for adults and children, wonderful relaxation area and spa... you feel pampered by everyone, excellent cuisine, abundant and very good breakfast, very varied... but what amazed me is the attention for the person who stays there with them... it happened that I found myself there for my birthday and without saying anything at dinner I found the table decorated for the birthday and at the end of dinner they brought me the cake with candles with the mannerists who sang me happy birthday!!! they were fantastic and I will definitely return as soon as possible to this paradise.

Found by chance...... a very pleasant discovery....... you feel superrrrrrr pampered by the staff, the excellent food, abundant breakfast there is everything, the spaces, the pools, the cleanliness of the rooms, well connected to any destination....... in short the TOP to return to for sure...... Thank youuuuu everyone for making our stay superrrrrrr fantastic!!!!!!!