Laguna Shores Studio Suites

mattress needs replacing

Very spacious, comfortable, clean, conveniently located. The shower didn't consistently have hot water, and the exercise machines and coffee were bad. But the value for the money made it all worth it!

Booked and confirmed the room with a King sized bed. The bed actually seemed like a Full size, and was not comfortable. Woke up with aggravated back pain. My girlfriend and I are 6'2" and 5'11" respectively. We needed a King size bed. At check-out the following morning, we learned that the room was a time share and was the only Commodore unit with a non-king sized bed. This is very unfair. If they knew the bed was not a King, how could they take my money, and be allowed to offer this room under false pretenses.

Hated the noise. You can hear everything around you from above and neighbors across the hall, it felt like a herd of elephants was staying above us. I broke my foot in two places the 2 days before we left and couldn’t not go because it was a work trip. We brought our family with our daughters, both under 2. There was no consideration for handicapped accessibility, no consideration for the noise and traveling with babies, we were even expected to park in a 3/4 sized parking spot (most likely for a motorcycle while driving an SUV) even though i was wheing myself in a knee scooter- there was no understanding or compassion/exceptions from the front desk. The woman at reception on our second night made accommodations and let us park in another spot closer to the stairs, again, not the most helpful but at least our rental car wouldn’t be hit in that location. The price was reasonable, location was exceptional, facilities beautiful, the staff was subpar. We also were denied two extra blankets, because there was no bedding provided for the pull out couch bed and or blnket for the pack and play, so essentially we weren’t asking for extra bedding at all. But I felt as if I was asking for an extra limb by the look I was given upon my request for bedding. Seriously, beautiful location, lovely facility, super cute, but I think unreasonable staff can make even the most beautiful place feel bad.