Ibis Lagos Airport

good h d l f k

Close to the airport but Poor maintenance

I got into the room and freaked out. Really old facility. Was hungry and wanted to call room service but realised there was no intercom in my room. Had to go down twice for one to be brought. And then I kept dialling the restaurant and it refused to connect. Couldn’t bear it any longer, I left. Not interested in any refund.

I hope the facilities and things around could be upgraded More towels needed No swimming pool which is very bad

Very dirty,rooms was smelling

I had a great time at Ibis Hotel in Lagos. But my greatest disappointment was, my phone was stolen by one of the Ibis’ security guards. I resting at the pool side and I unfortunately slept off. When I got up, I couldn’t find my phone. Not knowing that a security guard on duty has stolen my iPhone 11. But we later retrieved the phone from him.

The hotel staff are not well trained in particular Efe, Joy and Nancy on the front desk. After many attempts back and forth to contact the hotel to book a shuttle pick up from the airport with the names above telling me (very rudely and nonchalantly the hotel did not offer a shuttle service which is false since this service is clearly stated and advertised on the hotel’s websites and all booking platforms) I was still NOT PICKED UP AT THE AIRPORT! My flight was a late arrival and I specifically requested and booked the shuttle pick up for safety and security reasons only to still be left stranded by this hotel on my arrival at the airport. On getting to the hotel several hours later after struggling to find an alternative pick service at that very late arrival hour rather being apologetic and offering basic customer service for the complete shambles the hotel had left me in, Joy specifically was still extremely rude and nonchalant and still arguing with me that the hotel does not have a shuttle service!!! This really is not acceptable, your staff needs to be either trained on the services your hotel offers and generally on good customer service etiquette or these services (including the airport shuttle) needs to be removed from hotel descriptions and websites. Leaving your guests stranded and being unapologetic about it is simply not acceptable!!!