Radisson Blu Hotel, Lagos Ikeja

Bad service

Very serene environment with courteous staff. Very good food menu, however, selection of TV channels was limited. Location is very good as it is just minutes away from the international airport and nearby good restaurants and hangout spots.

I witnessed this most demeaning and inhumane treatment been given to a staff by the HR director of Radisson blu Hotel, Ikeja. I was at the hotel on the 24th of February with my colleague to make inquiries about an upcoming event I would like to host in your hotel. I was at the front desk trying to find out the details about halls and accommodation. I was directed to their events department. However, before I left, I saw a short man, light complexioned, come to the front desk, and he was screaming at the top of his lungs, shouting that the staff should leave though she was attending to my colleague. It was a very embarrassing situation as I wasn't expecting that. It was very demeaning to treat a fellow human being like that. I saw her crying while limping and leaving this desk. The manager behind the glass also corrected him not to shout in the presence of the guest, but he replied,” I don’t care” meaning he didn't care about guests, the reputation of a 5-star hotel as well as the staff member. What a non-challan attitude. Upon asking, I was told he is their HR director. and you treat your staff that way. If your staff are treated in such a manner by a person who is supposed to be responsible for staff welfare, how then will you treat me as a guest? At this point I had to leave with my colleague. I will not be bringing my business to your hotel again as the scene I witnessed speaks very loudly of extreme bullying within your management team. I wish I had taken video evidence to buttress my point.

Amazing ambience, delectable meals, cosy bed, proximity to numerous amenities and hospitable attendants. Flexible check out arrangements also available upon request. Their meeting rooms are also large enough to accommodate big groups.