Alustar
October 8, 2024
The reception at the hotel front desk was very poor and inefficient. They provided us with the printed Ctrip booking information, but they didn't know the suite information we booked. There was no sense of service. We asked for a lobby WI-FI service, but they were unwilling to provide it. After many communications, they only provided one person with 1 hour of network. We ordered a small suite, which cost about RMB 2,800 per room per night, which is not as good as a three-star hotel in China. The supporting facilities are poor. It is close to the road, and the room glass is not hollow and soundproof. The noise is loud and you can't rest well. The room is poorly clean, and the carpet has not been vacuumed for a long time. The breakfast is acceptable. There is also a non-smoking area in the entire hotel, which is ok. Overall, I don't recommend staying here.
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