Hilton Garden Inn Mattoon

Our company recently hosted a business trip and had the pleasure of staying at this hotel—and I cannot say enough about the outstanding experience we had. From the moment we arrived, the staff was incredibly welcoming, attentive, and proactive in ensuring our stay was smooth and successful. A special thank you to Robin, who went above and beyond to help us get set up in the conference room. Their professionalism and can-do attitude made a lasting impression on our team. It was also evident that hospitality is a true team effort here, as multiple staff members pitched in seamlessly to assist wherever needed. One thing that stood out was the exceptional cleanliness of the entire property—from the guest rooms to the shared spaces and especially the conference area. The environment was not only comfortable but also felt fresh and well-maintained, which is something we all truly appreciated. Our group walked away from this trip extremely happy with both the accommodations and the service. We would absolutely recommend this hotel for both business and leisure travel, and we look forward to returning in the future. Thank you again to the entire team for making our stay so enjoyable!

I was a little apprehensive after reading some of the reviews about cleanliness. This hotel is fairly new and we were very happy with the cleanliness of our room. Front desk staff was friendly and gave recommendations for dinner. There are plenty of restaurants close by including fast food and sit down dining. Our digital key wasn't delivered until after we arrived at the hotel but that's no big deal. Also if you arrive on a Sunday evening the bar isn't open. Plan Accordingly. We will definitely stay here again and recommend it to others.

Stay here every time Im in town. Nice place.

All very good, just the breakfast could be better.

No coffee available on second day of stay due to a machine being broken and there was no "backup" machine. Elevator was broken for most of our stay. There were 2 but the one was "Out of Service"

The refrigerator did not work. The staff was less than inviting. They charged me for an extra day I didn't stay. Very disappointed in this hotel.