Guest User
August 23, 2024
For my vision is not up to a 3 star .. What saves the note is simply the kindness of the staff who do not fail to give us attentions that make us smile, and the location which is ideal because 15 minutes from PortAdventura and 15 minutes from Tarragona, Salou etc .. Let's start with the exterior, which is very pretty on arrival but from the pool you can see that the walls are not completely finished, the edges of the pool too, normally in the pool there is a fountain I have never seen it turn on, and on the side you can also see the trash cans quite simply ... too bad because the setting around is nice and very relaxing. And besides if you plan to go to the pool good luck because 3 deckchairs are running after there are never enough deckchairs for everyone I find that absurd. Now the room, so if you were planning on sleeping in you can forget it... you can hear everything that happens in the corridors at all hours. So now what is most crucial for me is the state of the room which is not at all great, rusty bathroom furniture, ceiling which in my opinion does not support humidity well, lack of coat rack, toilet bowl not screwed in... in addition the decoration is seriously lacking to feel like you are in a real cocoon because there is no bedside table and in addition the sockets are behind the pillows... Breakfast is quite simple and for me lacks regular restocking if you arrive at 9am you will certainly see two or three fruits dueling on the tray. Now a touchy subject, refugees, great the teams do a great job with them but sometimes as customers who pay for a service we feel like we are in a youth hostel... After having stated these problems above at the reception, the staff was responsive to try to sympathize with this disappointment, during the day changes were made to improve our last two nights. I would like to tell the hotel manager that it would be good if he thanked his teams because without them nothing would work, the receptionists are also at the bar, lack of staff I suppose. It is thanks to his team in my opinion that his hotel is still standing!!!!! Following these events we had a meal offered in the hotel restaurant, thank you very much from the staff but in the end I would have preferred never to set foot there... The restaurant room is empty, soulless, sad... now let's talk about the menu which is normally €18, dishes without flavor, or anything very clearly. My husband is in the business and unfortunately when you get a mistake between a sirloin steak and a rib steak on the menu, there is a problem. The fruit salad with the same fruits presented in the morning, I want not to waste but you have to make sure that the customer does not feel it and unfortunately that was the case here.
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