Magic Robin Hood

The room was comfortable with effective air conditioning and suitable beds. The staff provided friendly, helpful, and efficient assistance, ensuring a pleasant stay.

I stayed at the Magic Robin Hood hotel in Spain, and what was meant to be a magical first holiday turned into a complete nightmare. Both my daughter and I became unwell due to what I believe were unfit food practices at the hotel – food poisoning that ruined several days of our trip. The quality and variety of food were extremely poor, and certainly not worth the price paid. The hotel itself felt more like a budget resort – comparable to a basic Butlins trip – not what we expected based on how it was marketed. Entertainment was repetitive, with the same acrobatics repackaged nightly. The pool was freezing and not enjoyable for children or adults. The location is also inconvenient, requiring multiple taxi rides to get anywhere. Even getting to the zoo at Magic Natura cost us €20 each way. Reception staff were unhelpful and dismissive; although I was told my complaint was logged, no one ever followed up. Overall, I would not recommend this hotel. What should have been a special family memory turned into the holiday from hell. I sincerely hope management takes these issues seriously to prevent other families from facing the same disappointment. I strongly advise avoiding this hotel due to serious food safety concerns. During my stay, I observed unsanitary food handling practices that raised immediate red flags. These issues suggest a lack of proper hygiene standards in the kitchen, which poses a risk to guests’ health. I have provided photos of the food. I had also brought this to the attention of staff at the hotel and no one was bothered and also did complaint forms in the hotel.

Pros: Lots of activities for kids. Several entertainment shows at night. Variety of restaurants. Two swimming pools with lots of slides. Pool activities, such as a foam party. Friendly staff. Clean rooms. Large variety at buffet restaurant. Lifeguards were many, and always seen. I'm a fussy eater, and never went hungry - some nights better than others, standard buffet. Cons: Nothing in surrounding area, taxi to main town was only option. Security doesn't patrol at evenings, allowing loud anti social behaviour after midnight. We were bored after 5 nights, due to feeling trapped in resort with nowhere to wander or explore. Ice in drinks caused sickness, although this is widely known throughout Spain. Reports of cleaning staff stealing, we used a safe however and had no issues. Water is freezing cold in large slides pool, body of water is too large for sun to heat. Evening shows have long periods in between, can feel like a long boring wait. Accommodation doesn't lock from inside, young kids will and have gone wandering throughout night! Be early for shows and pool opening, seats and loungers are snapped up quickly! In summary, if you're a poolside family and happy to do that all week, you'll love it. If you're used to doing a little more with your holiday, the location isn't good for you. A free bus to main town seems a simple solution the hotel could provide.