After a poor experience I wrote to the General manager of the hotel.Never had a response, that's why I like to share my experience. The week over Christmas I stayed with some friends in la Granja, I got up early in the morning for my daily run. As in the past I used your restaurant in the sous sole, your breakfast room. I arrived at about 08:00am I was greeted by a young lady and I was ask if I stay in the hotel, I said to her that I am from outside and just like to have some coffee, there was some hesitation from her side and she did ask, I assume her peers an older lady with blond hair, she approached me with a smile and in a friendly manner and said of course I could have a coffee and she guided me to the table that was set for two people, she removed one of the table settings and ask me what type of coffee I would like to have. I ordered a caffe con leche. After a few minutes she arrived with the coffee with the hot milk with a nice foam on top, she poured the milk on top of my coffee it was hot and very nice. She came back with a small plate of a pastry that tasted delicious. I ordered another coffee that arrived promptly nice and hot. I did ask for the bill, paid and left. I came back the following day, this time I was greeted with a smile by the older lady and had the same very pleasant experience, she is a true asset to your establishment, as I do enjoy and appreciate good service and food. I came back the following day, the older charming lady was not on duty, I was attended to by a younger waitress. I was greeted and was ask if I stay in the hotel, I explained to her that I am from outside and just like to have a cup of coffee, she hesitated a bit, I explained to her I had coffee the last two days in this restaurant. She said OK, I was waiting till she would point out to a table where I can sit down, she did not ask me. I had to ask her if can I sit on this table, she said yes, I sat down, she pointed to a coffee machine in the dining room. I explained to her that I was here the last two days and my coffee was served, she responded if I like the coffee to be served, I responded yes please. She left. In the meantime, I had to remove the table setting to make space for my coffee as she did not do it. The coffee arrived with the milk separate, she did not poured the milk into the coffee, I did mention to her that yesterday with my coffee I was served a small pasty, whilst she went to get the pastry I tasted the coffee, the milk was not hot no foam and the coffee did no taste nice. The pastry arrived a small round thing that was rock hard! I did not complain as at that point I would not have achieved anything, as I think the young lady was a bit lost. I did ask for the bill paid and left. My two experience was like day and night and I did decide not to come back for early morning coffee, a disappointing experience! I Also I like to point out another incident. On the26th of December my friends invited me late afternoon for a drink, the
Excellent
74 Reviews