Paradise Hot Springs

Overall disappointing - Rooms were good - view of Volcano was great - Hot Springs was wonderful. Service and the staff attitude were just downright uncomfortable. Like we were such a burden. No smiles not accommodating helpfulness. No attempt at a warm reception. I mean this place is not cheap. I expected much more professional and welcoming atmosphere. Lady at the reception seemed like she was working at a funeral home, there was uniformed crew member just lounging in the reception area as we tried to check in that was blasting clips and reels with profanity on his phone. We could hardly hear the lady talking to us but even after we expressed we couldn’t hear what she was saying she just shrugged her shoulders. The guy that “helped” ( he drive a golf cart for a total of one minute and unloaded our 3 pieces of carryon luggage) us to our room complained to another worker there in Spanish thinking we won’t understand that we didn’t tip him enough!!! Staff at breakfast were just so inconvenienced by us. No talking not good morning no smiles. Just seemed they were forced to be there against their will. The bartender was super nice though. The only welcoming person. He should run the place and fire everyone and rehire people that want to be there. Overall while the rooms and resort were nice out experience was not. We would not start there again or recommend to anyone else. There are many other places.

Is a beautiful hotel the staff is really amiable and professionalThe food needs a lot of improvement, not the buffet the other restaurant that is à la carte , the fish that they gave us we couldn’t eat it. It was like old uncooked something was wrong with it.

Great place for a splurge! 9 amazing hot spring pools all different temperatures. Close to Fortuna and its wildlife attractions.

Hot springs were a hit for all of us, after a long day of hiking or other activities, a perfect way to wind down. Lot of birds and other wildlife were visible at the property enhancing our experience.

I had a really bad experience with a wellness pass to this resort. I did not stay on property. The Swedish massage was PAINFUL. Swedish massages are supposed to be relaxing and stress relieving. This was worse than a deep tissue massage, like the therapist was not trained or certified, and my achilles tendon was actually injured by it. I winced the entire 60 minutes, and tried to say something and had to pull away a few times while the therapist apologized, but never let up on her pressure. I'm trying to get a refund but their communication is sparse and almost non existent. The food was also really terrible. This was a pretty horrific experience and I would recommend going to a different hot springs in the area.