The Charmant Hotel

Five stars for the property and accommodations but one star for the unclear & conflicting additional fees and the awkward conversations with the front desk staff. The property and our room were top-notch (very comfortable beds!). A room was not ready for us at check-in time because it was "being inspected." Not a big deal except that an hour and 20 minutes later a room was still not ready and we received the same explanation that it needed to "be inspected." However, after I mentioned to her that I was told the same thing over an hour ago and asked how long their inspections take (because we were going move our car out of the 2-hour-limit parking spot we were in), the room was magically ready. That was odd. The annoying part was that our reservation confirmation email clearly stated the amenity fee "is INCLUDED in the nightly price... and includes parking for one vehicle per day" but she claimed it was not included because I booked the room prior to July. Huh??? I felt like we were just getting the run-around and sure enough, after finally being told the amenity fee would be included in the confirmed rate in the email, we still got charged for a valet parking fee. They need correct the wording about their fees in their confirmation emails and the stop the bait-n-switch game. And just stop with the "room inspection" commentary.

This was a last minute stop, at the recommendation of friends. I hope I have many reasons to come to La Crosse so that I can stay there (Charmont) again and again.

Worked great for its location. Very clean and neat that it used to be a candy factory. They do not have free on-site parking. They offer $15/day valet parking (in/out as much as you want), but lots of parking as also available all around the hotel street (it's 2-hour parking but only during specific times). The location is right on the Mississippi River with park and walking paths. Also a great location for restaurants and coffee shops.

This hotel blew us away with its attention to detail. The decor was so beautiful and also varied, yet had a cohesive feel. The food at the bar/lounge was excellent as were the drinks. The hotel is close to the river and in the buzz of downtown. Truly a pleasure.

Great old hotel, location and within walking distance to the whole downtown area and the river. Our room was super nice and the bathroom was huge and fabulous.

Been staying here for a little over a decade twice a year amazing boutique hotel with top-notch restaurant and coffee shop right on the Mississippi River access to walking and biking trails into the downtown area