New Heartpia Onsen Hotel Nagashima

If you are a frequent traveler, you will understand that on the reservation site, the way children are accepted differs depending on the hotel and ryokan. It's going to be. If it says something like "For children between 3 and 6 years old, please enter the number of people in (meal only)", I try to enter according to that. This time as well, I looked for the handling of children on the reservation site, and said, ``Small lunches are available for infants, and a facility usage fee (including breakfast) of 1,700 yen is required for children aged 3 to 6 years old. Please enter the number of guests in (no meals and bedding)", so I entered it exactly as it was written. At this time, I didn't think I would pay for dinner, but the attitude of the person in charge of the reservation confirmation phone was the worst. Can't you eat? I thought, "Didn't you have a small lunch?" I was told how to input a child on the site, so I entered it that way, but even if I explained it, they didn't understand, and they talked like I was stupid. rice field. I don't think it's the best thing to do as a customer service phone call, like covering you from above and saying your opinion even while you're talking. I checked the website and when I got a call back, I was told that there would be a charge for dinner, but it was not my fault! I had a feeling that it was very bad. I understood that I would have to pay for dinner, but I did not understand the explanation on the site because I just entered it because I followed the instructions on the site. In the middle of the call, it seems that he finally found the description of the site I was telling him about, and he apologized for the difficulty in understanding the site, but his attitude (overlaying remarks and ignorance of the site) There was no apology until the end of the fact that I had an attitude of making a fool of myself because I responded to this. I got mad at him and told him, "Your attitude isn't good either." Shouldn't we first apologize for making people uncomfortable?