Grand Opera Hotel

Very disappointing experience – not recommended Unfortunately, my stay at this hotel was very disappointing. When I checked in at 4 PM, the room was dirty — the floor and table had clearly not been cleaned, and there was dust and dirt visible. I immediately asked the receptionist to have the room cleaned, but was told that housekeeping had already left for the day. This is unacceptable, especially for a check-in time that late. I also requested a room change due to the condition, but was told the hotel was fully booked. However, when I checked on *********** shortly after, I saw a room available (at a higher price), which makes me think they just didn't want to assist. The housekeeping service was unreliable, and when I addressed the cleanliness issue with one of the staff the next day — especially because we were traveling with a 2-year-old child — I was accused of lying. She insisted she cleaned the room properly, which was clearly not the case. At checkout, we were accused of losing a towel, even though only two towels were provided for a triple room at check-in. Again, this left a very unpleasant impression. While the restaurant and bar staff were friendly and professional, the rest of the staff were rude, cold, and unhelpful, even when we tried to approach them politely. I mentioned all of this to the receptionist, who said he would forward it to management, but no one followed up or offered any solution. This hotel experience was not worth the price. Cleanliness, basic courtesy, and proper service should be a given — and unfortunately, none of these were met during our stay.

We were placed here with our small tour group. It's a beautifully designed and decorated boutique hotel right beside the opera house. Our room had a great view of the opera house and it's statues. Large breakfast room, plenty of choice. Very nice ambience. Only wish we had had longer here.

A great location in the centre of the town. Our room was so hot when we arrived but managed to get it cool by the time it was bedtime. The bathroom could do with an update but everything else was fine. The pillow was comfortable and the room quiet. We didn't realise there was a bar downstairs until we went for breakfast. The breakfast staff were lovely and helpful and it was one of the best breakfast spreads we experienced in Georgia.

Pros: Very polite & helpful receptionists at the dest Clean Amazing location Good value for money Cons: Tasteless breakfast, limited choice of food, very bad juices They have limited choice in the mini bar Room was not cozy Notes: You cant order beer (they didnt have it during breakfast time) There is ceramic tile floor in the room

I once again had the pleasure of visiting the Grand Opera Hotel and this time I took a couple of friends with me while traveling in Georgia. This hotel has a great location, great people, and a great presence. The manager and staff were welcoming and courteous, providing a smooth and efficient check-in. The property is beautiful and the views from a large terrace are breathtaking. The room we stayed in was spacious, clean, and super comfortable. The service overall was impeccable and the breakfast hall and the dining area were so elegant with marvelous paintings, decorations, and soft Jazz playing in the background, that we enjoyed and stretched our meal times. My friends and the other guests gave many compliments for the quality and variety of delicious Georgian food offered to us. They also made us a cappuccino with a smile on top. In a couple of minutes from the hotel, we were able to visit unique places in the old city of Kutaisi – the Prometheus Cave, Sataplia Cave dinosaur footprints, and gorgeous cathedrals. The overall inviting and personal staff made it a lovely stay. And the view… Thank you, Grand Opera Hotel!!!