Grand Opera Hotel

A great location in the centre of the town. Our room was so hot when we arrived but managed to get it cool by the time it was bedtime. The bathroom could do with an update but everything else was fine. The pillow was comfortable and the room quiet. We didn't realise there was a bar downstairs until we went for breakfast. The breakfast staff were lovely and helpful and it was one of the best breakfast spreads we experienced in Georgia.

The hotel is located in the center of Kutaisi, which is almost the only good thing about it. The room is spacious and good; Negatives: 1) Reception - limited knowledge of English, Russian or any other foreign languages. Some of the things when were requested were not understood 1.1) Workers at the reception were always either with their friends talking (not paying attention to the guests) or smoking outside of the main entrance 2) Breakfast - minimal selection, however always tasty and good. Nothing special. 3) Housekeeping did not come every day 4) Some of the toilet items (I.e. toilet paper) were not kept in stock so you had to ask at the reception 5) Air Conditioning in the room is semi-working 6) Requests for dry-cleaning services were left unanswered 7) WiFi in the hotel does not work at all 8) Overall quality of service does not deserve 4 stars - there are other hotels in the area, which are rated 4 stars, which have a completely different level of service

I once again had the pleasure of visiting the Grand Opera Hotel and this time I took a couple of friends with me while traveling in Georgia. This hotel has a great location, great people, and a great presence. The manager and staff were welcoming and courteous, providing a smooth and efficient check-in. The property is beautiful and the views from a large terrace are breathtaking. The room we stayed in was spacious, clean, and super comfortable. The service overall was impeccable and the breakfast hall and the dining area were so elegant with marvelous paintings, decorations, and soft Jazz playing in the background, that we enjoyed and stretched our meal times. My friends and the other guests gave many compliments for the quality and variety of delicious Georgian food offered to us. They also made us a cappuccino with a smile on top. In a couple of minutes from the hotel, we were able to visit unique places in the old city of Kutaisi – the Prometheus Cave, Sataplia Cave dinosaur footprints, and gorgeous cathedrals. The overall inviting and personal staff made it a lovely stay. And the view… Thank you, Grand Opera Hotel!!!

I was very pleasantly surprised by this hotel. My room was very spacious , modern and spotlessly clean. The breakfast was very healthy and beautifully laid out in their attractive breakfast room/bar on the roof. Service was pleasant and the location perfect Loved this hotel