Guest User
December 7, 2024
We booked this hotel back in JUNE for our New Year’s trip to Zanzibar, excited to ring in 2025 in what we thought would be a fantastic location. Fast forward to 20 DAYS before our trip, and the hotel cancelled our reservation, claiming a supposed "fire incident". While we initially empathized with the situation, the hotel management refused to provide any proof of the alleged fire, such as photos or reports. But here’s the kicker: the same rooms we had booked are now back on offer—at TRIPLE the price! It’s painfully clear this “fire” was nothing more than a blatant lie to cash in on last-minute holiday demand. To make matters worse, they still haven’t refunded the additional payment we made for an upgraded room, despite repeated follow-ups. This isn’t just bad management; it’s outright fraud. Their actions have left us scrambling for alternative accommodations at an already packed destination, completely ruining what should have been a joyful New Year’s celebration. To future guests: do not trust this hotel with your money or your plans. They will cancel on you without hesitation if they see an opportunity to make more profit. Avoid this place at all costs—there are plenty of other reputable hotels in Zanzibar that actually value their guests. This experience has been nothing short of a nightmare. Zero integrity, zero professionalism, zero stars.