Tokinoniwa

**Title: Very bad check-in experience! Lack of hotel service and communication barriers Today I want to share with you a disappointing hotel check-in experience. As a frequent traveler, I have stayed in many hotels, but this experience really made me complain. 1. The free shuttle service of the Seasons Garden Hotel is missing First of all, this hotel clearly mentioned that it provides free shuttle service when booking, which is convenient for guests to go to the hotel, because it takes 1.5 hours to get off at the Shinkansen Karuizawa Station to the hotel. However, when I arrived at the free shuttle hotel station, I was told that the time had passed and I could only go to the hotel by myself. After arriving at the hotel, I immediately booked a return shuttle, but the front desk told me that the shuttle service could not be arranged and was full, and there was no solution! This forced me to spend extra time and money to arrange transportation, which completely disrupted my itinerary. But the partners who actually took the shuttle bus reported that the shuttle bus was very empty. I don’t know why? 2. Language communication barrier, the service staff only speaks Japanese What’s more troublesome is that the hotel service staff almost only speaks Japanese and does not understand English at all. As an international tourist, language communication should be a basic requirement for hotel services, but here, even the most basic inquiries became extremely difficult. Whether it was asking about nearby restaurants or needing extra towels, communication became a farce of "dancing and dancing". The hotel did not take into account the needs of international tourists at all, and the service experience was greatly reduced. 3. **Service attitude is indifferent and lacks initiative** In addition to the language problem, the attitude of the hotel service staff was also disappointing. They seemed indifferent to the needs of guests, and even when I tried to communicate with translation software, the response I got was extremely perfunctory. Throughout the stay, I felt an attitude of "you can stay or not", and I didn't feel at home at all. 4. Summary: It is not recommended to stay in many surrounding hotels In general, the service quality of this hotel was far below my expectations. The lack of free shuttle service, language communication barriers, and indifferent service attitude made me very dissatisfied with this stay experience. If you plan to travel to this area, I strongly recommend that you choose other hotels that pay more attention to the guest experience. I hope my sharing can help everyone avoid pits, have fewer bad things in your travels, and have more good memories! If you have similar experiences, please share them in the comments section and let's complain together! --- **#Travel pitfalls to avoid #Hotel bad reviews #Travel experience #Service bad reviews** I hope this content meets your needs! If you have other requirements, feel free to let me know!

日式房間，中規中矩。歺食很普通，更談不上精緻。晚歺時建議大家選火鍋而不選燒烤。前台態度非常冷漠。不象認知中的日式酒店。酒店又遠離小鎮中心。真的勸大家不用選此酒店。對咱們國人並不友好。慎重！