Hotels in Railway Station Area, Kunshan

I arrived late at night and, hoping to get some extra sleep, asked the staff to arrange a quiet room. The front desk assistant, Ms. Qi, was very responsive and the room was well-appointed. I slept very comfortably. [Strong] The entire check-in process was incredibly pleasant and reassuring. The room layout was exactly what I loved—it was new, simple, and stylish. I was completely satisfied with my stay and highly recommend it! I didn't expect it would be so good even though I booked it casually. I loved the hands-free Xiaodu smartphone in the room. The TV was also quite large. The bed was also comfortable! The breakfast was also plentiful. This is a perfect hotel! Highly recommended! [Strong] [Strong] [Strong]

This is undoubtedly the top hotel in Kunshan, located right in the heart of the business district. It's an imposing high-rise with a luxurious interior. The staff service was exceptional, meeting all my check-in requests and benefits. While I initially intended to give a perfect score, I've decided to offer some honest and valuable insights for future guests. On the positive side, all the staff were very dedicated. I'm not one to demand over-the-top smiles, greetings, or luggage service often hyped online; I'm perfectly capable and appreciate genuine service. The front desk staff were warm and answered all my questions, and I was satisfied with their adherence to basic service standards. The concierge staff were very approachable, and a particularly responsible and attentive male front desk staff member on the night shift really went out of his way to help me resolve an air conditioning problem. I'm genuinely grateful to him. However, there were frustrations post-check-in. If you're driving, be warned: parking is a nightmare. By 8:30 AM, many spots are already taken because this popular integrated entertainment and shopping complex draws countless local families. The narrow aisles often lead to cars meeting head-on, requiring considerable driving skill. Sometimes, a car attempting to park can block an entire row, leading to impatient waits. Given that the hotel shares its underground garage with the Golden Eagle commercial complex, parking is extremely challenging. As for surface parking, it's virtually non-existent for guests, so underground is your only real option. I also checked with a staff member who confirmed that from Friday evening to Sunday evening, parking spaces are essentially a scramble. Hotel staff acknowledged their helplessness, stating it's beyond their control. Therefore, driving guests should seriously consider this. Another crucial point: if you plan to leave, remember to register your license plate at the front desk. You won't need to re-register if you return within two hours, but you will if you exceed that. Here's the most vital piece of information: the express elevator to the 29th-floor lobby is located in **Parking Zone D**. I repeat: Zone D, Zone D, Zone D! Parking near Zone D is extremely convenient, yet it's incredibly difficult to find. Upon entering the underground garage, Zones A, B, and C are immediately visible, but Zone D is hidden away in a dimly lit, winding section – you'd be lucky to discover it. The hotel, if truly guest-centric, should install clear, separate fluorescent signs to guide guests directly there. Currently, the underground parking only vaguely points to 'Hotel' with an arrow, with such signs haphazardly placed in Zones A, B, and C. Unless you've visited ten times, finding your way for the first time is a complete blind guess. My second point concerns the air conditioning. I spoke with an engineering staff member who explained that the room's AC is centrally controlled, meaning the temperature cannot be freely adjusted. As people have varying temperature tolerances, those sensitive to heat might find this an issue. That evening, I made two requests to the front desk to lower the AC by two degrees. They were very responsive, and I wasn't the only one with this concern; I overheard similar feedback from other guests. To be fair, I was somewhat prepared for this, as Ctrip reviews already highlighted 16 negative comments about the AC, indicating a well-known, concentrated problem. To elaborate, in my room, the AC consistently displayed 25°C. Although the control panel allowed setting it as low as 16°C, the actual temperature never came close. Aside from controlling fan speed, the lowest temperature we (and other guests) managed to achieve, after persistent requests, was 23°C – this required manual adjustment by an engineer at the central control. This implies that normally, the room would hover around 25°C, making it quite stuffy and uncomfortably warm for me. While some might prefer this, those sensitive to heat should seriously reconsider. To reiterate, after communicating with the front desk from 8 PM, the temperature only dropped to 23°C by 3 AM, then reverted to 25°C by 8 AM the following morning. I acknowledge the hotel's need for cost control and strategic planning, but I strongly disapprove of saving expenses by restricting guests' ability to adjust AC temperatures, relying solely on backend central control. Furthermore, with sealed windows, I find this rather inhumane, especially during the height of summer, don't you agree? Everything else was truly excellent. The shower had great water pressure, and having two vanity sinks was convenient for two people to use simultaneously for brushing teeth, washing faces, or even hand-washing clothes. There was also an extra duvet, and the sofa was comfortably soft, big enough for one person to lie down on. The interactive on-demand TV offered a vast selection of blockbuster movies; I thoroughly enjoyed watching two Avengers films. My only minor gripe was the TV size – it felt a bit small. In this day and age, anything under 55 inches in a 5-star hotel just feels a little... modest, haha. Additionally, some room types include complimentary use of a Mini 8 and late check-out, though these perks are dependent on one's Ctrip membership tier and aren't universally available – still, I appreciate them. I didn't partake in the hotel breakfast as I slept in. If I have the opportunity to book a room in Kunshan again, I'd consider adding breakfast, *provided* I'm not roasted alive by the AC, haha. That concludes my review. I hope these insights are helpful for future guests. My perfect score goes to the night shift front desk staff – thank you for preventing me from waking up in a sweat. I'm truly grateful.

Spacious room & comfortable bed with different type of pillows to suit you( soft & hard). Room cleanliness slightly lacking as there were stain marks on the wash basin tiles. Front desk service was speedy & staff are friendly. Location within walking distance to Kunshanan railway. Have to be sure your room not facing the railway station. The front desk was kind to allocate my request if the room not facing the railway station. Thank you. Breakfast was good especially the wanton soup. Overall the hotel is clean & comfortable hotel away from the city center but convenient to travel around Suzhou.

I was very satisfied with the hotel. The bed was really comfortable! There were two ”swans” on the bed as soon as I entered the door. It was really a surprise. It was very romantic! The room facilities were very complete and clean. The front desk staff had a very good service attitude! They patiently answered every question I had. Hahaha. I will stay here again next time I come on a business trip. The experience is very good👍🏻

The location is good, close to the high-speed rail station and convenient for travel! Maybe I'm a lazy person, because I'm used to it, I don't bother to look at other hotels! I stay here for one to two weeks every time I go on a business trip, and the overall value for money is quite high.

It was my first time staying at the 🍊 hotel. The experience was great. The front desk guys and girls were very friendly and provided first-class service. We originally booked a standard room, but when we checked in, they saw that we had children and upgraded us to a family room for free. The room was bright, clean, warm and comfortable. They also sent welcome fruit. It was a great stay. I'll come again if I have the chance!

The room is very good, very comfortable, and very cozy to live in. The location is very good, not too far from anywhere, very suitable for business trips. I have stayed here several times, and I choose this hotel every time I come to Kunshan. Good reviews!

This hotel is my first choice for business trips, Repeated stay at this hotel has never been disappointed! The hygiene is impeccable, the service is meticulous (such as the front desk remembers my stay preference), this humanized experience dwarfs the star hotels, but the price is much more close to the people.

I am very satisfied with the service and environment of this hotel. The room is clean, tidy, warm and comfortable. The breakfast is complete, rich and delicious. There is free parking. There are many attractions around. Shopping and supermarkets are very convenient. It is very good. I am very satisfied with the stay. I will stay here again next time. Xiao Yuan at the front desk is very enthusiastic. It is the first choice for business trips and travel.

The room is clean and tidy. It has air conditioning and a refrigerator. There is a shopping mall downstairs. It is convenient to buy food and various daily necessities. Various takeaways are also very close and convenient. Thank you for staying here.